Customers can request a shipment cancellation and you should know how to comply. It takes just a few easy steps to cancel a shipment, provided the carrier allows cancellations.
A shipment can be canceled before it is dispatched to a carrier. You can do so by opening the order and going to the shipment option. Once a shipment is canceled, it can’t be undone. Some carriers, however, don’t allow or limit cancellations after booking. For example, UPS requires you to wait 24 hours before you can cancel a shipment after booking.
Have a Look at our Magento 2 Shipping Restrictions Extension
Steps to Cancel a Shipment in Magento 2
- On the Admin sidebar, go to Sales -> Orders.
- Find the order that you want to cancel in the grid.
- In the Action column, choose View.
- In the left panel, choose Shipments.
- If the shipment can be canceled, Cancel Shipment appears as an option in the top button bar. You won’t see this option if the carrier does not support cancellation.
- Click Cancel Shipment.
- When prompted to confirm, click OK.