If you haven’t received any reply from our helpdesk after submitting a ticket, there maybe several reasons associated with the problem
1. The ticket failed to submit
2. The ticket was replied but the notification email did not arrive
3. Time could be required to process the ticket due to high load on our support team
One of the few measures you need to consider before sending any emails is look into the ticket you sent by logging into your personal account through our website. You can use the link mentioned below to directly access the page
https://support.fmeextensions.com
If no ticket is present in the section, then refill information in the form at the bottom to create a new ticket
If you can see the ticket, open it and look if a reply has been made by our specialist or not
As it so happens, sometimes the reply goes through in the ticket but the email notification fails to deliver. It could be due to several reasons but the most prevalent are:
The email was sent to the spam or trash folder of your email account
The domain might be in black list or the email got blocked by third party filtering software, proxy or the firewall of your OS.
The email protection service you might be using could have blocked the email from reaching you. In this case check the software if it has sent verification to you regarding the email.
