• General Questions
  • Common Extensions FAQs
  • Customized Solutions

Have questions about something else? Check out our Support or email us at support@fmeextenssions.com

General Questions
  • Do you have an affiliate program?
    Currently, we don't have an affiliate program in place, but we are in the process of introducing one which will be live soon.
  • On how many websites can I use your extensions?
    Our license permits the use of a single extension on one Magento installation. If you operate multiple domains on the same Magento instance, you can use one extension license across all of them. However, if each website is hosted on a separate Magento installation, a separate license is required for each site.
  • How can I get a refund?
    We provide a 30-day money-back guarantee on our extensions. If the purchased extension doesn't meet your expectations, our support team is ready to assist. To request a full or partial refund, please create a ticket here https://support.fmeextensions.com/. Our support team will reach out to you within 24 working hours.
  • Do you offer a free trial?
    We do not offer trials of our extensions. However, we have created demos for each extension that you can check before purchasing. You can also book a live demo presentation.
  • Will you provide extension updates?
    Yes. Purchase of extensions come with free lifetime updates. You will get the latest extension version on demand.
  • Do you offer any discount to existing customers for upgrading their extensions to Magento 2?
    Unfortunately, we don't offer any such discount.
  • What are your rates for custom development services?
    Our rates for custom development services are $35 per hour.
  • I Have multiple websites, do I have to buy multiple copies of your software?
    Yes, one product can be installed on only one Magento installation.
  • How do I receive my product after purchase?
    A download link is provided in your account immediately after purchasing an extension. To download your product, simply login to your account and click the product download link.
  • I still haven't received a reply from the helpdesk regarding my ticket.
    If you haven’t received any reply from our helpdesk after submitting a ticket, there may be several reasons for this problem:
    1. The ticket failed to submit.
    2. The ticket was replied to, but the notification email did not arrive.
    3. Time could be required to process the ticket due to a high load on our support team.
    One of the few measures you need to consider before sending any emails is to check the ticket you sent by logging into your personal account through our website.
    You can use the link mentioned below to directly access the page: https://support.fmeextensions.com
    If no ticket is present in the section, then refill the information in the form at the bottom to create a new ticket. If you can see the ticket, open it and check if a reply has been made by our specialist. Sometimes the reply goes through in the ticket, but the email notification fails to deliver.
    This could be due to several reasons, but the most prevalent are: The email was sent to the spam or trash folder of your email account. The domain might be blacklisted, or the email got blocked by third-party filtering software, a proxy, or the firewall of your OS.
    The email protection service you might be using could have blocked the email from reaching you. In this case, check the software to see if it has sent a verification to you regarding the email.
  • How do I get extension upgrades?
    Simply go to the 'My Account' section of your account and download the latest package of the extension.
  • What payment methods do you support?
    We support all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we accept payments via PayPal and Stripe. If you have any specific payment preferences or need further assistance, please feel free to contact our support team.
  • How much do FME's Magento 2 migration services cost?
    We stand by our claim of offering the most competitive pricing in the market. However, costs can vary based on the website's current status, your requirements, and preferences. Each store requires different resources and time. FME offers free consultations to give you a clear idea of the cost and time required for the migration. Feel free to email us at support@fmeextensions.com.
  • What documents and files are included in the package?
    Each extension pack includes module files, installation guide, and user guide. Depending on the extension you purchase, there also may be import files you can use as examples.

  • Can I get access to the source code of your extensions?

    Yes, the source code of our extensions is open.

  • How can I ask for additional features to be added to an FME extension?

    To request an additional feature for a specific extension, visit the extension's product page and click on the 'Customize this Extension' link next to the 'Add to Cart' button. Then, submit the form with the feature details. If the required feature is a private solution, our team will contact you to offer customizations tailored specifically for your store.

  • Can I test your extension on a staging site before transferring it to a live one?

    Yes, you can install any of our extensions on a test site and configure all the settings there before installing it on your live store.

  • Are your extensions compatible with extensions from other vendors?

    Our extensions are compatible with all of our own plugins and with most third-party plugins. If you encounter any compatibility issues with a third-party module in Magento 2, we will do our best to assist you.

  • Can you install and configure my extension?

    Extension installation and configuration is a paid service. Enable the 'Paid Installation' option to have our team install the extension on your store.

  • Are your extensions open source?

    Yes, our extensions are absolutely Open Source.

  • How do I report a bug?

    You can report a bug by creating a ticket at support.fmeextensions.com and wait for the support team to respond. Please avoid sending emails about it, as we do not address queries via email.

  • Can you confirm how TAX/VAT is charged on an order? We need to apply TAX/VAT on the initial payment and again on the balance when it's paid.

    Currently, the system charges all taxes on the first deposit, but we can customize it to meet your requirements. To split the tax so that it's paid proportionally with the first deposit and the remaining on subsequent payments, please reach out to us via our support email. We'll gather your full requirements and provide an estimate.

  • Do you provide support for your extensions & themes?

    Yes, unlike others, FME Extensions provides free lifetime support for its extensions and themes.

  • What is your refund policy?

    You can claim a refund within 45 days of purchase. Refund requests will not be entertained after this period. Please note that FME Extensions does not provide refunds for installation services and custom work. For more details, please read our Terms & Conditions.

  • What services do you provide apart from selling extensions?

    Apart from offering quality Magento extensions, we also provide Magento store development, Magento migration, Magento consultancy, and Magento installation and upgrade services. You can visit our Services page to see all the services we provide.

  • How to install your extensions from Magento Marketplace?

    Starting with Magento 2.4.0, it is recommended to install all extensions using Composer. A step by step guide for Composer installation is provided in the installation guide.
Common Extensions FAQs
  • Are your extensions compatible with the latest Magento version?
    Yes! Whenever Magento releases a new version, we immediately make our extensions compatible with that version. So all our extensions are fully updated and compatible with the latest Magento version.
  • Does the extension calculate the total cost including selected custom options?
    Yes, this extension allows you to sell and calculate the cost of product boxes along with any selected custom options. For example, if the total box cost is $200 and a customer selects a custom option like Technical Support for $20, the final price will be automatically updated to $220.
  • How to sort products by newest?

    To sort Magento 2 products by the "Newest" parameter, install and enable the product sorting extension.

    Go to FME EXTENSIONS → Configuration and open the Sorting by Default tab. 

    In the Default Sorting on Search Pages, choose the New Arrival option from the First Sort by dropdown.

    In the Default Sorting on Category Pages, select the same option.

    Save the changes.

  • What is Magento 2 layered navigation?
    Layered navigation is the default catalog navigation in Magento 2 that makes it easy to find products based on category, price range, color or other product attributes. The Multi-select layered navigation takes this feature to the next level by allowing customers to find products based on multiple product attributes simultaneously.
  • Can guest customers be notified when they are converted to registered users?
    Yes, the extension can automatically send an email to guests, notifying them that their account has been created. The email includes their login details and instructions to reset their password if needed.
  • Do Magento 1 extensions work on Magento 2 platform?
    Since Magento 2 differs significantly from Magento 1.x in terms of architecture, code base, internal logic, and more, Magento 1 extensions will not work with Magento 2.
  • Does it resize images automatically?
    Yes, you can set the image size from the configuration section, and the extension will automatically resize and adjust all images accordingly.
  • Can we change the settings so that the selected video plays on a loop?
    No, this feature is not currently available in the extension. However, we are planning to implement it in the near future. If you need this feature to be developed sooner, please contact our support team.
  • Can I display a banner on the homepage using this extension?
    Yes, you can add banners to any page you like.
  • Does this extension allow users to search FAQs?
    Yes, this extension includes a feature that allows users to search FAQs which makes it easy for them to find the questions they’re looking for.
  • Does the extension support multiple currencies and fractional pricing?
    Yes, the extension fully supports multiple currencies and calculates prices accurately, including fractional values.
  • Is it possible to add canonical tags to pagination and layered navigation pages?
    Absolutely! With this extension, you can add canonical URLs in Magento 2 for both pagination pages and layered navigation filters, ensuring a proper SEO structure throughout your site.
  • Is it possible to replace 'Add to Cart' with a stock alert button in Magento 2?
    Yes, you can replace with a customizable "Subscribe" button on both product & category page.
  • Can we allow Non-Logged-in visitors to subscribe to out of stock products?
    Yes, non-logged-in users can easily subscribe for out-of-stock notifications in Magento 2. They will receive back in stock alerts without needing an account.
  • Does this extension allow deleting additional images from categories only?
    Yes, this extension lists all the additional images of category & products in a separate grid. You can delete the unused category images in a single click.
  • Where does the “Who Bought This Also Bought” block appear on the product page?
    The module offers 10 different positions to display the 'Also Bought' slider, such as before or after the related products block, before or after the upsell block, or at the top or bottom of the content area.
  • With vs Without Base Price - what's the difference?
    For Per Item Price With Base Price, you can set a base price for the gift box. The total will be the base price plus the prices of all items inside. Per Item Price Without Base Price means the total will only include the sum of the item prices, without any additional base price.
  • Will using WebP images improve my Core Web Vitals score?
    Yes, converting images to WebP helps improve your Core Web Vitals score, particularly the Largest Contentful Paint (LCP) metric, which is crucial for SEO. Faster image loading times enhance page speed and user experience, both of which are key factors for better rankings.
  • Can I exclude specific image types or directories from conversion?
    Yes, the Magento 2 WebP Images Extension allows you to exclude specific image types or entire directories from being converted to WebP format. This is useful if you want to keep certain images in their original format for any reason.
  • Does this extension restore order status along with products and customer details?
    Yes, when restoring a canceled order, the extension revives all associated data, including order status, products, customer information, payment, and shipping details.
  • Will customers be notified when a canceled order is restored?
    No, the extension does not send automatic notifications to customers when an order is restored. Admins can manually send notifications if needed.
  • Will the extension work with third-party modules related to order management?
    The extension is designed to be compatible with Magento's core functionalities, but compatibility with third-party modules may vary. Testing in a staging environment before deploying to production is recommended.
  • How does the Cache Warmer improve website performance?
    By warming the cache, the extension reduces the load time of pages by ensuring they are cached before users access them. This minimizes the server processing time, especially for first-time visits, leading to faster load times and a better user experience.
  • Can I schedule cache warming tasks?
    Absolutely! The extension includes a scheduling feature that allows you to define when and how often the cache warmer should run. You can set it to run during off-peak hours to reduce server load.
  • Can I restrict users from registering with specific email domains?
    Yes, the extension allows you to blacklist specific email domains. You can prevent registrations from common fake email domains like "@mailinator.com" or "@disposable.com," to ensure only legitimate users can register.
  • Can I customize the error messages shown to users who are restricted from registering?
    bsolutely. You can customize the error messages that appear to users when their email domain or IP is blocked to prove a better user experience and clear communication.
  • Does this extension impact the registration process speed?
    No, the extension is optimized for performance and will not noticeably affect the speed of the registration process. It ensures smooth functionality while protecting your store from fake registrations.
  • Can the admin review account deletion requests before approval?
    Yes, the admin has full control over account deletion requests. They can review, approve, or deny each request to ensure the request is legitimate.
  • Will the extension delete customer orders and transaction history as well?
    No, the extension only deletes customer account information. Order and transaction data remain intact in the backend for reporting and auditing purposes.
  • Is there a way for customers to cancel their account deletion request?
    No, you can't cancel your account deletion request once sent.
  • How do I display a message to customers who haven't met the minimum order amount?
    The extension provides the functionality to display customizable messages on the cart or checkout page to inform customers of the minimum order amount they need to reach.
  • Can I apply the minimum order amount based on shipping or payment methods?
    The extension primarily focuses on customer groups and does not support rules based on shipping or payment methods by default.
  • Is your Magento 2 Minimum Order Amount for Customer Group extension compatible with custom themes?
    Yes, the extension is designed to work with most custom themes. However, minor adjustments may be needed depending on how your theme handles cart and checkout displays.
  • Is it possible to have multiple WhatsApp numbers for different departments?
    Yes, the extension supports multiple WhatsApp numbers. You can assign different numbers to various departments like sales, customer support, or billing, and customers can choose which department they want to contact.
  • Can I set availability times for WhatsApp chat?
    Yes, the extension provides the option to set specific availability times for WhatsApp chat. You can configure availability times and display unavailability reasons for different agents to ensure customers know when support will be available.
  • Is there any way to add pre-configured messages for customers to select from?
    No, the current extension version does not support pre-defined messages.
  • Is there a limit to the number of products customers can share through WhatsApp?
    No, there is no limit to the number of products a customer can share via WhatsApp. They can share as many products as they want with their contacts.
  • Is the extension compatible with the latest version of Magento 2?
    Yes, we regularly update our extensions to ensure compatibility with the latest versions of Magento 2.
  • Can I display the WhatsApp Share button on specific products only?
    Yes, you can enable the WhatsApp Share button on all or specific products. If you want to enable the button on specific products only, choose 'No' in the 'Enable on all Products' option in configurations and enable the 'Share WhatsApp' option from the product's edit page.
  • Can I restrict payment methods based on shipping methods?
    Yes, this extension allows you to implement various Magento payment restrictions, including those based on shipping methods. For example, if you wish to disable cash on delivery for FedEx shipping method, you can easily do so through our Magento 2 payment restrictions extension.
  • Can I use this extension for multi-store setups?
    Our payment restrictions Magento 2 extension can be set up for multi-store setups. For each store view, you can set up distinct payment restrictions. This allows you to tailor the payment methods for each region/market.
  • Can customers add products to the compare list from category pages?
    Yes, customers can easily add products to the compare list directly from category pages.
  • Can I customize the product comparison popup?
    Yes, the extension allows you to customize the background and text color of the comparison block, as well as the text of the compare and reset buttons.
  • Can I test my SMTP configuration before using it?
    Yes, the Magento 2 SMTP extension provides a "Test Email" feature that allows you to send a test email to ensure the SMTP settings are correct and that emails can be successfully sent from the server.
  • Which email providers are supported by this extension?
    The extension supports a wide range of email providers, including Gmail, Yahoo, Amazon SES, Mailgun, SendGrid, and any other provider that supports SMTP protocols.
  • Does it affect email templates?
    No, the SMTP extension works behind the scenes and does not affect the Magento email templates. You can continue to use your existing email templates, and the extension will only manage the sending process through SMTP.
  • Can the extension sort products based on custom attributes?
    No, the default version of this extension does not support custom attributes for sorting. It primarily focuses on pre-built sorting options such as bestsellers, most viewed, and price-based sorting.
  • How does this extension impact SEO?
    Improved sorting can indirectly benefit SEO by enhancing user engagement metrics like time on site and reducing bounce rates. When customers easily find what they are looking for, they are more likely to stay on the site longer and explore more pages, which can improve SEO performance.
  • Can I track how many times a file has been downloaded?
    Yes, the extension includes a download counter feature that tracks and displays the number of times each file has been downloaded. It provides useful insights into customer interactions with your content.
  • What file formats are supported for attachments?
    The extension supports a wide range of file formats, including PDF, DOC, PPT, XLS, TXT, ZIP, RAR, MP3, MP4, JPEG, PNG, GIF, and more. If a format you need isn't supported, our team can add it for free upon request.
  • Does the extension support multiple shipping methods?
    Yes, it supports multiple shipping methods. You can integrate it with existing shipping carriers and allow customers to choose between distance-based shipping and other available shipping methods.
  • How do I set up Google Maps API with this extension?
    Setting up the Google Maps API requires an API key, which you can obtain from the Google Cloud Platform. Once you have the API key, simply input it into the extension’s configuration settings in Magento, and it will enable the distance calculation feature.
  • Is it possible to offer distance-based shipping for specific products or categories?
    Yes, you can enable distance-based shipping for specific products or categories. This is useful if certain items have unique shipping requirements, allowing you to apply distance-based rates only to those products.
  • Can customers interact with the social media feed directly from the website?
    While customers can view the feed and its contents directly on your website, they need to click through to the social media platform for actions like liking, commenting, or sharing posts.
  • Is this Magento 2 Social Feed extension mobile-friendly?
    Yes, the extension is fully responsive and ensures that social media feeds are displayed properly on mobile, tablet, and desktop devices for an optimal user experience across all screen sizes.
  • Can I customize the fee message displayed to customers?
    Yes, the extension allows you to display a custom message to notify customers about the minimum order fee to ensure transparency during the checkout process.
  • Can I set a flat or percentage-based minimum order fee?
    Yes, the extension allows you to configure either a flat fee or a percentage of the order total as the minimum order fee.
  • Does the minimum order fee apply to subtotal or total amount after discounts?
    You can configure the extension to apply the minimum order fee based on the cart subtotal before or after discounts.
  • Can I apply limits to individual products or categories?
    With this extension, you can configure limits on a per-product basis only. To apply limits on categories, you can check our Limit Order Quantity Per Category extension.
  • Is it possible to exclude certain products from quantity limits?
    Yes, you can leave the 'Quantity Limit Per Customer' field on the product edit page empty and the limit will not be applied on that particular product.
  • Is it possible to customize the appearance of the Lookbook?
    Absolutely! You can customize the hotspot marker, button text, font, background colors, and marker pin color to align with your store's design and branding.
  • Can I create multiple Lookbooks for different product categories?
    Yes, you can create multiple Lookbooks for different product categories, collections, or seasons to give you flexibility in how you present your products.
  • Will the Smart Categories work with layered navigation?
    Yes, the extension works seamlessly with Magento’s layered navigation and also with multi select layered navigation module that allows customers to filter products based on multiple attributes within the dynamically generated categories.
  • Is the Smart Categories extension compatible with custom product attributes?
    Yes, the extension fully supports custom product attributes and allows you to create dynamic categories based on any attribute that exists in your Magento store.
  • Can customers opt-out of being converted into registered users?
    No, this extension is designed to automatically convert guest customers into registered users to enhance the store's customer database and improve user experience.
  • What happens if a customer tries to exceed the set limit?
    If a customer attempts to add more than the allowed quantity to their cart, they will receive a notification indicating the maximum limit for that category and will be prevented from proceeding to checkout.
  • How can I customize the messages displayed to customers when they exceed the limit?
    You can customize the error messages through the extension's configuration settings. You can use custom text and use the {category_name}, {qty_limit}, and {product_name} attributes to automatically fetch the values.
  • Can I exclude certain pages from having canonical tags?
    Yes, you can specify product or category pages to be excluded from canonical tags, giving you complete control over which pages are indexed by search engines.
  • How easy is it to set up and use the extension?
    The Magento 2 Canonical Extension is user-friendly and comes with a simple setup process. You can easily configure canonical tags for different pages without needing any coding skills.
  • Is the extension compatible with custom product attributes?
    Yes, the extension is fully compatible with custom product attributes. It works seamlessly with other product attributes and filters in the Magento 2 admin product grid.
  • Will archiving orders affect my reporting and order history?
    No, archiving orders will not affect your reporting or order history. The extension simply moves the orders from the main grid to an archive grid, keeping all order data intact and available for reporting and analysis.
  • Can I set specific criteria for automatically archiving orders?
    Yes, you can set custom rules for automatically archiving orders. For example, you can archive orders that have been completed for a certain number of days or archive orders of a specific status, such as "Complete" or "Closed."
  • Can I delete orders after archiving them?
    he extension does not automatically delete archived orders. However, if you wish to permanently delete archived orders, you can do so manually from the archive grid.
  • Can I customize the design of the Free Shipping Bar?
    Yes, the extension allows you to customize the bar's appearance, including colors, text, and placement, to match your store's branding.
  • Is the extension mobile-friendly?
    Yes, the extension is fully responsive and works seamlessly across all devices to ensure a great user experience for mobile shoppers.
  • Can I select specific reviews to export rather than exporting all reviews?
    Yes, the extension allows you to export reviews based on status and date. For example, you can export reviews from a specific time period, or choose to export only pending reviews.
  • How to view and manage all stock subscriptions in Magento 2?
    You can easily view and manage all stock subscriptions from a dedicated grid within the admin panel. This allows you to see all product subscriptions, customer details, and statuses, making it simple to track and manage stock alerts effectively.
  • Can I create custom product feeds for different platforms?
    Yes, you can create customized product feeds for platforms like Google Shopping, Facebook, eBay, and Bing, each with specific product attributes and feed structures.
  • Does the Magento product feed extension support multi-store setups?
    Yes, the extension fully supports multi-store environments, allowing you to create and manage product feeds for each store separately.
  • Does the extension support configurable and bundled products?
    Yes, the extension fully supports all product types, including simple, configurable, bundled, and grouped products. This ensures customers can wishlist any item in your Magento store.
  • Is the cookie consent popup customizable?
    Absolutely. The cookie consent bar can be fully customized in terms of design, content, and position. You can add links to your privacy policy, adjust the messaging, and style it to match your theme.
  • Can I create multiple image albums and assign them to specific products or categories?
    Yes, you can create unlimited image albums and assign them to specific products and categories. This helps you showcase relevant images for each section of your store and improve user experience.
  • Is this extension mobile-responsive?
    Yes, the Magento 2 Photo Gallery extension is fully responsive and optimized for all screen sizes. Your galleries will look great on desktops, tablets, and mobile devices.
  • Does it delete images permanently from the server?
    Once confirmed, the extension deletes the selected unused images permanently from the /pub/media folder. It is recommended to take a backup before performing the deletion process.
  • Is there a calendar or list view available for events?
    Yes, the extension provides both calendar and list views. You can choose the layout that best suits your store’s design and make it easier for users to browse events by date or type.
  • Can I categorize and tag blog posts?
    Yes, the extension lets you create multiple categories and tags to organize your blog posts. This helps users easily find relevant content and improves content structure and SEO.
  • Is it possible to categorize job openings?
    Yes, you can create multiple departments and assign each job posting to a specific department, category, or location which makes it easier for applicants to filter and find relevant opportunities.
  • Can I assign different size charts to different products or categories?
    Yes, you can create multiple size charts and assign them to specific products, categories, or both. This gives you flexibility to show relevant sizing information based on the type of product.
  • Does the Quick View popup support configurable and bundled products?
    Yes, the extension fully supports configurable, bundled, and grouped product types. Shoppers can select product options and add them to the cart directly from the Quick View popup without visiting the product page.
  • Is the Quick View popup mobile-friendly?
    Yes, the popup is fully responsive and optimized for mobile and tablet views to ensure customers on all devices enjoy a smooth and intuitive shopping experience.
  • Can I limit the number of products displayed in the suggestion block?
    Yes, the extension allows you to define how many products should be shown in the "Also Viewed" section. You can set a limit from the admin panel.
  • Is the block mobile-responsive and theme-compatible?
    Absolutely. The extension is fully responsive and designed to integrate seamlessly with most Magento 2 themes to ensure a consistent look across devices.
  • Can I choose which product attributes to display in the "Also Bought" slider?
    Yes, you can select which product attributes to display, such as Add to Cart button, ratings, price, and more, directly from the extension’s configuration settings.
  • Can I customize the "Call for Price" message or button text?
    Yes, the extension provides full flexibility to customize the message or button label (e.g., "Request a Quote", "Contact for Price") to match your store’s tone and branding.
  • Does the extension support different percentage values for different customer groups?
    Yes, the extension allows you to set different percentage markups or discounts for specific customer groups, enabling personalized pricing strategies.
  • How does the extension handle price changes on the base product?
    Whenever the base product price i.e. product cost is updated, the percentage pricing is automatically recalculated. This ensures accurate pricing without manual updates.
  • Can I update the CSV pricing file later if prices change?
    Yes, you can replace or update the existing CSV file anytime from the product edit page in the admin panel. The changes will reflect on the frontend immediately.
  • Can I apply group pricing to specific products or categories only?
    Absolutely. You can apply group pricing to selected products, categories, or store views by creating conditions.
  • Can I display a custom message instead of the price for guests?
    Yes, you can show a custom message like "Login to view price" or "Please register to see pricing" in place of the price for guest users.
  • Will this extension work with configurable and grouped products?
    Yes, the extension is compatible with all product types including simple, configurable, bundled, and grouped products.
  • Can I display the inquiry form on specific products only?
    No, the extension does not allow displaying the inquiry form on specific products only. When you enable the 'Enable on Products' option in the configuration, the inquiry button will appear on all products.
  • Is the inquiry form mobile responsive?
    Yes, the form is fully responsive and works seamlessly on all devices including desktops, tablets, and mobile phones.
  • Can I limit the quantity of a product that a customer can buy across multiple orders?
    Yes, the extension allows you to set a cumulative quantity limit, so the restriction applies even if the customer places multiple orders.
  • Can I enable the quote request option for specific customer groups only?
    Yes, you can restrict the RFQ feature to specific customer groups like B2B clients or wholesale customers.
  • Where can I show custom messages - cart page, checkout page, or both?
    You can choose to display messages on the cart page, checkout page, order success page or all, depending on your configuration settings.
  • Can I set start and end dates for specific messages?
    Yes, each message can have a defined start and end date, making it easy to run time-sensitive promotions or seasonal alerts.
  • Can customers view a live total price update as they add products to the box?
    Yes, the extension provides dynamic price updates on the frontend as customers select or remove items from the box.
  • Does this extension support configurable and simple product types?
    Yes, you can include both simple and configurable products in your mix & match box, depending on your requirements.
  • Is it possible to add multiple variations to the cart at once?
    Yes, customers can select quantities for different combinations and add all selected variations to the cart in a single click.
  • Does the extension support tier pricing for individual variations?
    Yes, it fully supports Magento’s native tier pricing, which can be shown per variation in the matrix/grid layout.
  • Will this extension work with custom product attributes?
    Yes, the extension works with custom attributes used in configurable products, as long as they are dropdown/select type.
  • Can I search for subcategory products specifically?
    Yes, the extension allows you to filter products by subcategories as well which gives you more precise control over product management.
  • Does this extension support virtual and configurable products?
    Yes, the extension supports all Magento product types including simple, configurable, virtual, downloadable, and bundled products.
  • Can I enable multiselect for only specific attributes?
    No, the extension currently enables multiselect functionality for all filterable attributes globally. Selective attribute-based control is not available at this time.
  • What types of media files are supported in the gallery?
    The extension supports images (JPG, PNG, GIF), videos (MP4, YouTube, Vimeo), and custom embeds, allowing you to create visually rich galleries.
  • Can I bulk upload media and organize it easily?
    Yes, the extension supports bulk image uploads and provides tools to organize them using tags, categories, or drag-and-drop sorting.
  • Can I create separate media galleries for products, categories, and CMS pages?
    Yes, the extension allows you to create and assign galleries to products, categories, and CMS pages independently. This offers full flexibility in media placement.
  • Can I customize the zoom window size and position?
    Yes, you can configure the zoom window's size, position (left, right, top, bottom), and fade-in/fade-out speed from the backend settings.
  • Does the zoom work with swatch images and image galleries?
    Yes, the zoom functionality automatically works with swatches and additional gallery images which gives customers a closer look at each variation.
  • Does the extension support background repeat and positioning options?
    Yes, you can fully customize the background behavior, including repeat options, image alignment, and positioning (top, center, bottom, etc.) directly from the admin panel.
  • Can I use videos or sliders as background instead of static images?
    Currently, the extension only supports static background images, not videos or sliders. For advanced media backgrounds, a custom solution would be required.
  • What is the purpose of the Magento 2 GDPR extension?
    The GDPR extension helps Magento 2 store owners comply with the General Data Protection Regulation (GDPR) by providing features like cookie consent, data access/download requests, and user data deletion. It ensures that your store meets EU privacy requirements.

  • Are your extensions compatible with different browsers?

    Yes, our extensions are compatible with all major browsers. If you encounter any compatibility issues with a specific browser, please don't hesitate to contact our support team at support@fmeextensions.com. We're here to help ensure a smooth experience.

  • Can we replace the product price with "Call for Price" on the category page?

    Yes, the extension allows you to hide the product price and replace it with a custom "Call for Price" message or button on the category page, as well as on product, search, and other catalog pages.

  • How to insert promoting widget?

    To insert the FME promoting widget in sidebar, install and enable the product sorting extension. 

    Go to CONTENT > Widgets > Add Widget

    In the Type dropdown, choose FME Promoting Widget

    In the Desing Theme dropdown, choose your current theme and click Continue.

    On the next page, give your widget a title for internal purposes and select store views. 

    In the Layout Updates section, click Add Layout Update.

    In the Display on dropdown, choose All Product Types. 

    Under Products, select All. Under Container, select Sidebar Main.

    Save the changes.

  • Is the extension compatible with the latest Magento 2 version?

    Yes, the extension is regularly updated to ensure compatibility with the latest Magento 2 versions. Please check the version compatibility details on the product page before purchasing.

  • What are the steps required to upgrade my extensions to Magento 2 from Magento 1?

    At FME, we design our Magento 2 extensions from the ground up to offer enhanced functionality and features for our clients. While we draw inspiration from our existing modules to refine ideas and improve concepts, Magento 2 is a distinct platform with unique features, logic, and capabilities. Therefore, our Magento 2 extensions are entirely redeveloped as new products. As a result, a new license is required when upgrading to Magento 2 extensions.

  • As we are planning to upgrade our site to M2 in near future, if we buy Magento 1 extension now, will I get upgrade for Magento 2 as well?

    No, you'll have to buy a separate M2 license.

  • Can I add videos from YouTube?

    Yes, you can add YouTube videos, and they will be played in a popup on frontend.

  • What image formats does Category Banners allow?

    This extension supports JPEG, PNG and GIF.

  • Does this extension allow sorting FAQs by date, such as from oldest to newest?

    Yes, this extension allows sorting by date in both ascending and descending order.

  • What units of measurement does this extension use?

    The extension supports standard units such as meters (m), centimeters (cm), millimeters (mm), feet (ft), and inches (in) for input and calculations.

  • Can I assign multiple Markup rules to a single product?

    No, the extension does not support assigning multiple markup rules to a single product at the same time. Only one applicable rule can be applied per product.

  • Can we update and replace the CSV table rate pricing file for a specific product?

    Yes, you can update and replace the CSV table rate pricing file for a specific product by uploading a new file through the product’s configuration in the admin panel. Make sure the new CSV follows the required format for table rate pricing to apply correctly.

  • Can I customize the subscription form fields and 'Notify Me' button?

    Yes, you can customize the form fields & subscription button text.

  • Can I create custom tabs for specific products or categories only?

    Yes, the extension allows you to assign tabs to individual products, specific categories, or all products globally using conditions. This enables highly targeted content for different product types or collections.

  • Do you offer a free trial?

    We don’t offer a free trial. However, we do provide a 45-day full money-back guarantee if the extension does not perform as promised. You can also explore our backend demos to see how it works.

  • Does this extension send email notifications to the admin & the applicant?

    Yes, the extension does send email notifications to both the admin and the applicant. This feature ensures that the admin is promptly informed about new applications or submissions, while the applicant receives confirmation, improving communication and keeping both parties updated on the process.

  • What screen resolution is recommended for background images?

    For optimal results, it's recommended to use images with a resolution of 1024 × 768 pixels or higher.

  • Does the extension work with CDN (Content Delivery Networks)?

    Yes, the Magento 2 WebP Extension is compatible with CDNs. When using a CDN, WebP images are delivered to supported browsers, and original formats are served to non-WebP supported browsers.

  • Does the extension support bulk image conversion?

    Yes, the extension supports bulk image conversion, allowing you to convert thousands of images to WebP format at once, significantly saving time and effort for large Magento stores.

  • Is it possible to restore multiple orders at once using this extension?

    Yes, you can restore multiple orders at once by selecting the canceled orders and clicking on 'Restore Orders' from the 'Actions' dropdown.

  • Is there a limit to the number of canceled orders I can restore?

    No, there is no limit. You can restore any number of canceled orders as long as they exist in the system.

  • Is the extension compatible with the latest Magento 2 version?

    Yes, the extension is regularly updated to ensure compatibility with the latest Magento 2 versions. Please check the version compatibility details on the product page before purchasing.

  • Can the Cache Warmer target specific pages or URLs?

    Yes, the Cache Warmer allows you to select specific URLs, product pages, category pages, CMS pages, and even custom URLs to warm. You can prioritize the pages that receive the most traffic or are critical to user experience.

  • Is the extension compatible with Varnish Cache?

    Yes, the extension is fully compatible with Varnish Cache and other full-page caching systems. This ensures that the cache warming process is effective regardless of the caching mechanism your store uses.

  • How does IP blacklisting work in this extension?

    To restrict IP addresses, enable the 'IP Address Restriction' option. In the following field, list all the IP addresses you want to block, separated by commas, to prevent users from registering.

  • Can I view a log of blocked registration attempts?

    Yes, the extension provides a detailed log of blocked registrations, including information like email, IP address, and the reason for blocking. This helps in monitoring suspicious activities and adjusting your security settings.

  • Is this extension compatible with custom registration forms?

    Yes, the Restrict Fake Registration extension is fully compatible with custom registration forms and works seamlessly to secure any custom user registration workflows on your Magento store.

  • Does the extension send notifications to customers upon account deletion?

    Yes, customers receive email notifications when their deletion request is processed. This keeps customers informed throughout the process.

  • Is there any way to recover deleted accounts?

    Accounts are either deleted or encrypted by the admin. If deleted, the account cannot be recovered. If encrypted, it can be decrypted and recovered.

  • Can I set different minimum order amounts for different customer groups?

    Yes, the extension enables you to configure distinct minimum order amounts for each customer group, such as wholesalers, retailers, or general customers.

  • Can I exclude certain products or categories from the minimum order amount rule?

    No, the current version of the extension does not allow product or category exclusion. The minimum order amount is applied to the total cart value regardless of specific products or categories.

  • Will the extension affect customers if they use coupon codes or discounts?

    The extension considers the final cart total after discounts and coupon codes have been applied, so the minimum order amount must be met after these are deducted.

  • Can I customize the WhatsApp chat button on my Magento store?

    Yes, the extension allows you to customize the appearance of the WhatsApp chat button, including its position, icon, text, and color. You can also customize the chat popup including different messages, button and link colors. This ensures it matches the design of your Magento store.

  • Does the extension support WhatsApp Web and WhatsApp Mobile?

    Yes, the Magento 2 WhatsApp Chat Extension is compatible with both WhatsApp Web and mobile versions. When a customer clicks the chat button, it will open WhatsApp based on their device, whether it's mobile or desktop.

  • Can I track the chat interactions in Magento admin?

    The extension does not provide a built-in chat log. However, you can monitor interactions directly through WhatsApp, where all conversations are recorded. For deeper integration, you can consider linking it with third-party CRM tools.

  • Is the extension mobile-friendly?

    Yes, the extension is fully responsive and mobile-friendly. This ensures optimal functionality on mobile devices where WhatsApp is frequently used.

  • Can I track which products have been shared via WhatsApp?

    Yes, the extension supports UTM that allows you to append parameters to monitor traffic from WhatsApp.

  • Can I choose which product attributes to share?

    Yes, the extension allows you to select from over 50 product attributes, including product name, thumbnail, description, SKU, color, price, etc., to be shared on WhatsApp.

  • Can I restrict payment methods for specific customer groups or individual customers?

    Yes, with this extension, you can easily restrict Magento 2 payment method by customer group such as VIP customers, wholesalers, and more. At the same time, you can restrict payment methods for individuals as well.

  • Is it possible to disable Magento 2 payment method based on the billing address?

    Yes, this Magento 2 payment restrictions extension allows you to set up restrictions based on country, state, city, and even a specific postal code. As soon as the user enters the restricted location, selected payment methods will be disabled automatically.

  • Does this extension support multiple product types (e.g., simple, configurable)?

    Yes, this extension supports various Magento product types, including simple, configurable, virtual, and downloadable products.

  • Can we limit the number of products that can be added to the comparison tray?

    By default, the extension allows comparing multiple products, but you can set a limit on the number of products that can be added to the comparison list from the admin panel.

  • How is this Wishlist different from the default Magento Wishlist?

    The default Magento Wishlist directs customers to the login page, while the Smart Wishlist extension displays an Ajax popup that allows products to be added to the Wishlist. Additionally, the default Magento Wishlist does not change the icon color when a product is added, making it difficult for customers to know if a product has already been saved. In contrast, the Smart Wishlist extension changes the icon color immediately after a product is added, providing instant visual feedback. Both of these enhancements improve the overall user experience.

  • Is there a way to track emails sent using this extension?

    Yes, the extension includes an email logging feature that keeps a record of all emails sent from your Magento store. You can view details such as the recipient, email subject, status (sent/failed), and more.

  • Does the extension support secure email protocols like SSL and TLS?

    Yes, this Magento 2 SMTP extension fully supports SSL and TLS encryption to ensure secure transmission of emails from your store to the SMTP server.

  • Is it possible to enable or disable specific sorting options?

    Yes, this extension allows you to control which sorting options are displayed on the front end. You can enable or disable individual sorting criteria from the backend. This feature allows you to customize the sorting options based on your store’s needs.

  • Does the extension affect page load speed?

    No, it is optimized for performance and does not negatively impact page load times. The sorting options are fetched quickly without affecting the overall speed of the site.

  • Can I restrict file downloads to specific customer groups or store views?

    Yes, you can easily restrict access to file downloads based on customer groups or store views. This helps you control who can access specific files to ensure only relevant customers can download attachments.

  • Is there a limit to how many files I can attach to a product or CMS page?

    No, there is no limit. You can attach as many files as needed to your product or CMS pages, allowing you to provide complete information for your customers.

  • Can I set a minimum or maximum distance for shipping?

    Yes, the extension allows you to set both minimum and maximum distances for offering shipping services. You can also define custom shipping rates for different ranges to ensure flexibility in delivery pricing.

  • Can I offer free shipping based on distance?

    Yes, the extension allows you to configure free shipping for customers located within a specific distance range. For instance, you can offer free shipping to customers within 10 kilometers of your store, while charging for longer distances.

  • Can I customize shipping rules for different customer groups?

    Yes, the extension allows you to create custom shipping rules based on customer groups. You can assign specific shipping rates for groups like wholesalers, retailers, or VIP customers to ensure personalized shipping policies for different customer segments.

  • Can I customize the appearance of social feeds with this extension?

  • Is it possible to display social media feeds on different pages of the store?

    No, the current version of the extension does not support this. It creates a dedicated social feeds page with link prefix and suffix.

  • Can I set different minimum order fees for specific customer groups?

    Yes, the extension allows you to configure different minimum order fees for various customer groups, such as general customers, wholesalers, or VIPs.

  • Can the minimum order fee be applied based on the shipping method?

    Yes, you can select the 'Shipping Method' attribute as a condition along with 'Subtotal' to apply the minimum order fee only for certain shipping methods.

  • Is the minimum order fee displayed in invoices and order summaries?

    Yes, the fee is clearly displayed in order summaries, invoices, and checkout pages, making it visible to both customers and administrators.

  • What happens if a customer tries to order more than the allowed quantity?

    If a customer exceeds the defined quantity limit, the extension will block the order and display a customizable error message, informing them about the restriction.

  • Is the extension compatible with other extensions from FME like the Minimum Order Amount extension?

    Yes, the extension is fully compatible with other FMEextensions, such as the Minimum Order Amount for Customer Group extension. This allows you to enforce multiple rules on the same product or customer group.

  • Can I link multiple products to one image in the Lookbook?

    Yes, the extension allows you to tag multiple products on a single image. Each product will have its own clickable hotspot. This helps customers discover various items within one image.

  • Can I track which products are popular in the Lookbook?

    No, the current extension version doesn't provide an analytics feature that allow you to track customer engagement like the number of clicks on hotspots.

  • Can I set multiple conditions for a single Smart Category?

    Yes, the extension allows you to set multiple conditions for a single Smart Category. You can combine various product attributes like price, stock, SKU, and more to create highly specific dynamic categories.

  • Can I manually add or remove products from a Smart Category?

    No, products are automatically added or removed from Smart Categories based on the conditions you define. Manual adjustments are not necessary since the extension keeps the categories updated in real-time based on the product attributes.

  • Does this extension support automatic or manual conversion of guest customers?

    The extension provides both options. You can configure it to automatically convert all guest orders into customer accounts, or you can choose to convert them manually from the admin panel.

  • Can I set different quantity limits for different categories?

    Yes, you can configure different quantity limits for each category in your store. This gives you flexibility in managing stock based on your inventory needs.

  • Can I apply the limit to specific products within a category?

    No, this extension applies limits at the category level only.

  • How does the Magento 2 Canonical URL Extension improve SEO?

    The extension helps to eliminate duplicate content issues by setting canonical tags for products, categories, and CMS pages. It combines page rank and ensures the correct version of the content is indexed by search engines.

  • Does this extension support multi-store or multi-language Magento setups?

    Yes, the extension supports cross-domain canonical tags, allowing you to set canonical URLs for different store views and languages.

  • Can I apply multiple category filters simultaneously?

    Yes, the extension allows you to filter products by selecting multiple categories. This provides more flexibility in managing large product catalogs.

  • Can I retrieve archived orders back into the main order grid?

    Yes, the extension allows you to easily restore archived orders to the main order grid whenever needed. You can access archived orders in a dedicated archive section and move them back to the active list with just a few clicks.

  • Is the order archiving process automatic or manual?

    This Magento 2 Order Archive extension provides both options. You can manually archive orders based on your needs, or set up automation rules to archive orders based on specific conditions, such as order status, order total, or a certain period after the order was placed.

  • Will customers be able to access their archived orders in their accounts?

    Yes, customers can still view and access their archived orders in their My Account section. Archiving orders only affects the backend, while customers retain access to their complete order history.

  • How does the Free Shipping Bar improve my store’s conversion rate?

    By clearly displaying the free shipping threshold, it encourages customers to add more items to their cart, increasing average order value and boosting overall sales.

  • Is it possible to set different shipping thresholds for different customer groups?

    Absolutely! The extension lets you set varying free shipping thresholds for different customer groups. This allows for targeted marketing strategies.

  • Does this extension handle product ratings along with the reviews?

    Yes, it allows you to import and export both review text and associated product ratings to ensure a complete transfer of feedback data.

  • Is it possible to automate the import/export of reviews?

    Currently, the extension does not offer automation features, so review imports and exports need to be done manually by uploading or downloading CSV files.

  • Is the extension compatible with multi-store setups in Magento 2?

    Yes, the extension is fully compatible with multi-store setups in Magento 2, allowing you to manage stock notifications across different store views seamlessly.

  • Can I exclude specific products or categories from the product feeds?

    Yes, the extension allows you to exclude disabled products, out of stock products or non visible products from the feed. Also, you can create conditions to include or exclude products or categories from the feed.

  • Is the Smart Wishlist extension mobile responsive?

    Yes, the extension is fully responsive and works seamlessly on all devices, including mobile phones and tablets thus providing a consistent and user-friendly experience across platforms.

  • Does this extension allow customers to request account deletion?

    Yes, customers can submit requests to delete their accounts directly from their account section. Admins can review, approve, or deny these requests from the backend to ensure controlled data removal.

  • Can users view or download their personal data?

    Yes, the extension provides a customer dashboard option where users can export their personal data (account details, orders, etc.) in PDF to fulfil GDPR's data portability requirement.

  • What layout options does the Photo Gallery extension support?

    The extension supports multiple display layouts, including Grid, Masonry, and Lightbox view. You can also configure the number of images per row and choose thumbnail sizes to match your store’s design.

  • Can I add image titles and descriptions in the gallery?

    Absolutely. You can add titles, short descriptions, and alt tags for each image to improve SEO and help customers better understand the context of the visuals.

  • Will this extension affect my existing product images?

    No, it only targets images that are not currently linked to any product in your Magento 2 store. Product images that are in use remain untouched.

  • Can I set a start and end date/time for each event?

    Yes, each event can have a defined start and end date/time. This allows you to manage event duration and ensure accurate scheduling and display on the front end.

  • Does the blog support SEO features like meta tags and friendly URLs?

    Absolutely. You can add meta titles, meta descriptions, and custom URLs for each blog post. This ensures your content is optimized for search engines and helps improve your store’s visibility.

  • Is the extension mobile-responsive?

    Yes, the Magento 2 Jobs Manager extension is fully responsive and works smoothly on all devices.

  • Is the extension mobile-responsive?

    Yes, the size chart popup is fully responsive and optimized for all screen sizes.

  • Can I customize the quick view button text or color?

    Absolutely. The extension provides options to customize the Quick View trigger, including using button text, background color, hover color and text color. You can also define its position on the product grid.

  • Where does the “Who Viewed This Also Viewed” block appear on the product page?

    The extension offers 10 different positions to display the block, such as before or after the related products block, before or after the upsell block, or at the top or bottom of the content area.

  • Is it possible to exclude specific products or categories from showing in the block?

    Yes, you can exclude certain product types or entire categories from being tracked or displayed in the “Also Viewed” block using admin configuration settings.

  • Can I limit the number of products displayed in the also bought block?

    Yes, the extension allows you to define how many products should be shown in the "Also bought" section. You can set a limit from the admin panel.

  • Can I apply the "Call for Price" feature to specific customer groups only?

    Yes, the extension allows you to restrict the "Call for Price" functionality based on customer groups. For example, you can hide prices for guests and show them only to logged-in customers or wholesale buyers.

  • Does this extension support configurable and grouped products?

    Yes, the Call for Price extension works seamlessly with all Magento 2 product types including simple, configurable, grouped, and bundled products.

  • Can I assign a flat markup or discount instead of a percentage?

    Yes, the extension allows you to assign either a flat amount or a percentage as a markup or discount, giving you flexibility in pricing strategies.

  • Is there a limit to the number of rows or values I can upload in the CSV file?

    There is no hard-coded limit, but it is recommended to keep the file optimized for performance. Very large CSV files may affect frontend speed depending on your server resources.

  • Does the extension support both fixed and percentage-based pricing adjustments?

    Yes, you can set either fixed price values or percentage-based discounts/increases for different customer groups.

  • Is it possible to import customer group pricing in bulk?

    Yes, the extension supports CSV import/export, making it easy to manage customer group pricing for multiple products in bulk.

  • Can I hide the “Add to Cart” button along with the price?

    Yes, the extension lets you hide both the product price and the “Add to Cart” button for guest users, encouraging them to log in or register.

  • Does it support multi-store environments?

    Yes, the extension fully supports multi-store setups, allowing you to configure hide-price settings individually for each store view.

  • Where do the inquiry submissions go?

    All inquiries are added in a separate inquiry submission grid with all the relevant details. An email is also sent to the admin on each submission. You can configure the recipient email address in the backend to ensure inquiries reach the right person or department.

  • Can I limit quantities only during a specific date range or promotion?

    Yes, the extension allows you to set validity dates for each rule, so quantity limits can be active only during promotional periods or special sales.

  • Is it possible to approve or reject quotes from the admin panel?

    Yes, store admins can view, approve, reject, or negotiate quotes directly from the backend interface.

  • Can I display different messages based on cart total or product quantity?

    Yes, the extension allows you to set rules to display messages based on cart total, product quantity, product types, or specific SKUs.

  • Can I use HTML in the custom message content?

    Yes, the extension supports HTML, allowing you to add links, bold text, or other styling to your cart and checkout messages.

  • Is it possible to limit the number of items a customer can add to a box?

    Yes, you can define minimum and maximum item limits for each mix & match box to control how many products customers can add.

  • Is it possible to create multiple mix & match box types with different rules?

    Absolutely. You can create and configure multiple mix & match boxes with different item limits, pricing rules, and product selections.

  • Can I display all variations of a configurable product in a matrix/grid view?

    Yes, this extension enables you to show all variations (based on attributes like size and color) in a clean, tabular grid or matrix view for easier bulk ordering.

  • Can I enable the matrix view only for selected products?

    Yes, you have the flexibility to enable or disable the matrix/grid view for specific products by toggling the option on the product edit page.

  • Is the matrix view mobile-responsive?

    Yes, the matrix grid is designed to be fully responsive and works seamlessly on desktops, tablets, and mobile devices.

  • Will this extension work with custom admin product grids created by other modules?

    The extension is designed to work with the default Magento product grid. Compatibility with custom grids may vary depending on how they are built.

  • Will the category products update automatically when product conditions change?

    Yes, once configured, the extension dynamically updates category products whenever a product meets or no longer meets the defined rules.

  • Is this extension compatible with custom themes?

    Yes, the extension is built following Magento coding standards and is compatible with most custom and third-party Magento 2 themes.

  • Can I define how many units are included in one box?

    Yes, you can specify how many square feet, square meters, or units each box covers. The extension will use this to calculate the required number of boxes based on customer input.

  • Does the extension support SEO features for media gallery?

    Yes, you can set custom meta title, description, keywords, and URL for each gallery to improve visibility in search engines.

  • What zoom effects are supported by this extension?

    The extension supports Inner Zoom, Outer Zoom, and Lens Zoom effects. You can choose the one that best fits your store’s theme and product display style.

  • Does this extension support mobile devices?

    Yes, the extension is responsive and mobile-friendly. It offers a smooth zoom experience across all screen sizes, including smartphones and tablets.

  • Can I set different background images for different pages?

    Yes, the extension allows you to assign unique background images to specific pages like the homepage, product pages, category pages, CMS pages, and more.

  • Can I apply background images for specific customer groups or store views?

    Yes, the extension supports multi-store and customer group targeting, so you can tailor background images based on the store view or audience segment.

  • Will the extension work with custom checkout extensions?

    This Magento 2 Convert Guest to Customer extension is compatible with most custom and third-party checkout extensions including our Magento 2 Custom Checkout Fields Extension. However, compatibility can depend on the specific checkout module you’re using.

  • Who must comply with the GDPR?

    Any firm that processes the personal data of people in the European Union must comply with the GDPR.
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