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Help Desk for Magento 1
Advanced Magento help desk extension to manage tickets and customer support efficiently.
- Advanced magento ticketing system
- Multiple departments management
- Auto replies & email alerts
- Premade replies & templates
- File upload support
- Ticket status & priority control
- Description
- Reviews
- FAQS
- Customization
- Change Log
Benefits of Using Magento Help Desk Extension
Faster Customer Support
Resolve customer issues quickly using automated responses and organized ticket workflows.
Centralized Ticket Control
Manage all customer queries from one structured magento service desk dashboard.
Improved Communication Flow
Prevent lost emails with a dedicated magento ticketing system inside your store.
Detailed Features of Magento Help Desk Extension
Advanced Magento Ticketing System
This Magento service desk extension provides a complete ticket management system for handling customer queries. Customers can submit tickets directly from the frontend, and admins can manage them efficiently from the backend. Each ticket includes status, priority, department assignment, and full message history.
Easy Ticket Generation Form
The Magento help desk allows customers to submit tickets using a simple and user-friendly form.
Ticket Title & Description
Customers can clearly explain their issue by adding a subject and detailed description.
File Upload Support
Enable or disable file uploads. Restrict file size and formats to ensure secure submissions. Customers can attach images or documents for better issue clarification.
Department & Priority Selection
Customers can select the relevant department and set ticket priority (High, Medium, Low) if enabled by admin.
Complete Ticket Information & History
The magento service desk provides complete visibility into each ticket.
Ticket Details Panel
View issue date, department, priority, status, and entire communication history.
Message History in Accordion View
All replies between customer and admin are displayed in chronological order for easy tracking.
Download Attachments
Admins can download files uploaded by customers directly from the ticket manager.
Ticket Status & Priority Management
Easily manage ticket workflows using customizable status and priority settings.
- Set ticket priority as High, Medium, or Low
- Define default department for new tickets
- Configure ticket status such as New, Pending, Waiting for Customer Response, or Closed
- Automatically route tickets to assigned departments
Reply Management with Premade Responses
Respond quickly using ready-made replies or custom messages.
- Send personalized responses
- Create unlimited premade replies
- Attach saved replies instantly while responding
- Improve response time and support consistency
Department Management System
Organize your support structure with multiple departments.
Create Unlimited Departments
Assign tickets to Sales, Technical Support, Billing, or any custom department.
Department Email Address
Assign a dedicated email address to each department.
Department Signature
Add professional signatures to improve brand credibility.
Related Tickets View
Track all tickets associated with a specific department.
Email Templates & Auto Notifications
Prepare structured email templates for automated communication.
Auto Email Templates For:
- New ticket confirmation to customer
- New message notification to customer
- Ticket closed notification
- New ticket alert to department/staff
- New message alert to department
Alerts & Notification Settings
Configure notifications for new tickets and new replies.
- Set default alert titles
- Add notification email addresses
- Enable carbon copy (CC) emails
- Receive instant updates on ticket activity
Auto Response Configuration
Automate customer communication by enabling auto responses for:
- New ticket creation
- New message replies
- Ticket closure
This ensures customers always receive confirmation and status updates.
General Configuration Settings
Fully customize the Magento help desk extension from admin settings.
- Show/Hide department & priority on frontend
- Enable file upload and define limits
- Set default email templates
- Configure default ticket priority and status
- Allow customers to post follow-up messages
Fauzi
5Support made easy
I was asked to submit a review after i bought the extension and i must say that i can manage support in one place rather than replying to emails. Glad i got the extension.
