WhatsApp Chat for Magento 2
Increase your store's conversion rate by providing real-time customer support. With the Magento 2 WhatsApp Chat extension, you can seamlessly integrate WhatsApp Chat functionality into your store, enabling your customers to connect with any available agent via WhatsApp for immediate assistance or inquiries.
- Add multiple support agents
- Extensive WhatsApp Chat popup customization
- Set every agent’s weekly schedule
- Add holidays with a custom display message
- View & manage customer chats from the backend
- Features
- Product Reviews
- FAQS
- Related Products
- Whatsapp Message Sent
- Whatsapp Chat Form
- Whatsapp Chat Popup
- Change Status
- View Chats
- Add Special Day
- View Special Days
- Add Holiday
- View Holidays
- View Schedules
- Assign Schedule
- Add Agent
- View Agents
- Form Configurations
- Custom Message
- Whatsapp Chat Popup Configurations
- Box Configurations
- Whatsapp Chat General Configurations
HOW MAGENTO 2 WHATSAPP CHAT BENEFITS YOU?
Personalized Assistance
With WhatsApp, you can provide personalized support based on individual customer needs, improving customer loyalty.
Reduced Cart Abandonment
By providing prompt support to customers who have items in their carts but can’t complete the purchase, you can reduce cart abandonment.
Customer Feedback
WhatsApp chat can be used to collect feedback from customers, helping you gather valuable insights into their preferences, pain points, and suggestions.
DETAILED FEATURES OF MAGENTO 2 WHATSAPP CHAT EXTENSION
Harness the Power of the Popular Messaging App
Experience the full potential of customer engagement with our Magento 2 WhatsApp Chat Extension. By integrating the world's most popular messaging app into your online store, you empower customers to connect instantly with your support team. From inquiries to assistance, our extension makes real-time communication seamless, enhancing user experience, boosting satisfaction, and ultimately driving conversions.
Assign a Support Agent to Each Department
Enhance customer support efficiency by assigning dedicated agents to specific departments such as sales, finance, product development, etc. These agents possess in-depth knowledge of their respective departments, ensuring prompt and accurate responses to customer inquiries. Customize agent profiles with names, images, department details, contact numbers, and predefined messages, all visible on the frontend for seamless customer interactions.
Make the WhatsApp Chat Popup Look Attractive
Every single element in the Magento 2 WhatsApp Chat popup is fully customizable. Tailor the text size and color for agent names, department labels, online/offline status, user box, and user form. These versatile customization options empower you to seamlessly align the popup with your store's unique theme and branding.
Personalize Your WhatsApp Chat Experience
Improve your customers' WhatsApp live chat experience through comprehensive customization options. Tailor heading titles, font size, and colors to your preferences. Customize popup and form titles and descriptions, adjust submit button label and background color, form body color, agent box appearance, and hover effects. There is literally nothing on the WhatsApp Chat popup and form that you can’t customize.
Set a Weekly Schedule for Every Agent
Efficiently manage agent availability with our scheduling feature. Tailor the availability of each agent throughout the week by specifying start and end times for each day, including designated break times. This dynamic scheduling system guarantees that at least one agent is consistently accessible to provide seamless support, ensuring uninterrupted customer assistance.
Add Holidays for Agents Unavailability
You have the option to designate holidays during which support agents will be unavailable. You can specify the holiday name and start and end dates. You can also display a custom message, clarifying the reason for their unavailability on the WhatsApp Chat popup. This ensures transparency for customers regarding when support will resume.
Manage Chat Logs on a Handy Grid
The extension maintains a comprehensive chat log, detailing the initiator, agent, date, and time of each WhatsApp conversation. This valuable resource enables you to identify frequently asked questions and customer pain points. Moreover, you can update the status of each chat as either pending or completed, ensuring efficient management of customer interactions.
MORE FEATURES OF MAGENTO 2 WHATSAPP CHAT EXTENSION
- Allow offline chat.
- Provide a custom message if offline chat is disabled.
- Option to show offline agents.
- Display the reason for the agents' unavailability.
- Set a custom default message for chat agent with placeholders for customer name and agent department.
- Expand/minimize the WhatsApp Chat popup.
- Option to upload different images for active and inactive Whatsapp icons.
- Supports WhatsApp web, app, and business app.
Frequently Asked Questions
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