love the module and installation service is well worth the price.
Magento FAQ Extension allows you to create FAQ section for website and products. It is a 2 in one product. Frequently asked questions can be divided into topics which are displayed in accordion. Customizable ‘Ask a Question’ form is added on the product page which allows customers to make an inquiry instantly. Advance features include rating, like/unlike and comments.
Magento Faq Extension significantly reduces customers’ enquiries by providing answers on product pages. A separate Magento FAQ page is also created by this Magento FAQ Module. It saves their time and a process of mailing you questions and then waiting for answers. FME’s FAQ + Product Questions Magento Extension makes it possible for you to add a complete self-service FAQ management solution on your website. It allows you to create a compelling FAQ knowledge base according to your needs.
Categorize your questions into Magento FAQ topics. This plugin includes Advance Magento FAQ manager for general, products specific FAQ, ratings, themes, SEO & product inquiry form settings. With FAQs + Product Questions (v2) you have the flexibility of defining which FAQ topic should appear in which order on FAQ main page. On the other hand while creating FAQs you can choose the style and appearance of how they should appear on frontend like for example you can use Magento FAQ Accordion style.
Configure your FAQs as public or private to protect the privacy. Another great feature this Magento FAQ plugin offers is the ability for customers to rate, like or unlike, & reply to any FAQ instantly. You can configure email alerts such as whenever any question is posted by the customer or in case admin replies to any question then acknowledgement will be send to both of them.
Magento Ask a question button is placed just besides the product by clicking on which an inquiry form pops up. Five elegant FAQ templates are included in this FAQ Magento extension . Some more features include FAQ search capability, ratings, comments and instant product inquiry.
These features comprehensively influence customers about the credibility of your online store. To see live demonstration please click on Demo .
After you have installed this Magento FAQ extension, login to admin panel and navigate to FME Extensions -> FAQs and Product Questions to configure this plugin. You will first need to create FAQ categories/topics then add set of questions to them. This FAQ addon offers 2 in 1 Magento extensions, you can use it for general FAQ or product related frequently asked questions. For this purpose it creates a separate landing page.
Before we start adding categories and questions, let’s first learn about basic configuration.
Navigate to FME Extensions -> FAQs and Product questions -> Configuration -> General FAQ settings. You can adjust following settings as per your requirements.
Navigate to FME Extensions -> FAQs and Product questions -> Configuration -> Product Questions. You can adjust following settings as per your requirements.
Navigate to FME Extensions -> FAQs and Product questions -> Configuration -> Product Ask a Question. This Magento FAQ plugin allows customers to post any inquiry from product page rather than moving to any other page such as contact us or FAQ. Ask a question form can be configured to open up in a popup or just slide down when customers click on it. You can also select desired customer group who can post a query such as only registered user or any one.
FAQs can now be rated by users, this gives you better understanding and a channel by which you can understand how effective is your information.
Navigate to FME Extensions -> FAQs and Product questions -> Configuration -> FAQ Block Settings. It’s very simple to add featured or search block, just enable them from backend and there you go. For featured FAQ block you can limit number of questions that should appear
FAQ + Product questions module includes 5 templates that you can choose from. You can also configure email settings for customer and admin acknowledgement whenever any new comment/reply is made.
Now that we have learned about this extension, lets add topics and questions.
For customer’s convenience and ease, this plugin categorize all questions. This allows customers to easily search for what they are looking for instead of scrolling down a lengthy list of questions. For example instead of using one FAQ list for entire question set it is better to make categories such as “Shipping”, “Refunds”, & “Support”.
To manage topics navigate to FME Extensions -> FAQs and Product questions -> Configuration -> Manage FAQ Topics. This section allows you to configure following settings;
Now that you have created topics navigate to FME Extensions -> FAQs and Product questions -> Configuration -> Manage FAQs. This section allows you to manage following settings;
In order to add questions under specific product, you will find “Apply to products” tab on the left column. Click on it and select the desired product to attach question to it.
View replies tab on the left column shows customers information and comment which they have made to any FAQ or comment. You can moderate and send reply to them from this section.
And that is all it takes, if you have any question please visit product FAQ section or contact us.
love the module and installation service is well worth the price.
Perfect extension for Product Questions. Gives you more functionality than alot of others in the market. Glad i made the purchase. Keep it up guys
I found adapting it to my theme pretty easy in the end.
Has a nice feature in the admin of being able to add the same question and answer to multiple products. Which is a really good feature.
i can choose from 4 themes to display FAQs and Product Questions and have the option to do have Product Questions open on a new page or a popup. Couldn't have asked for more.
I am an existing customer and they let me have the new version 2.0 and i must say WOW. new features like Replies, ratings, Was it helpful, new page for all Questions (controlled through the settings) are super features
Every one wants more sales. this is another one of those modules that help you achieve more sales. I've leant that customer satisfaction can lead to greater sales and this really helps
Helps me satisfy clients and gain new customers at the same time. The Faq section that comes with this extension is a great addition and none others have it like this. Very well priced may i add!
Using this extension and working great. Has helped in the Customer Satisfaction department. New customers can easily see the questions asked by Existing customer and be satified
Like this extension, it does what it says and works well. When a customer leaves a question the site emails me, and when I leave an answer it emails the customer.
I can tie the answers to products, or put them into topics on the FAQ page.
Customer support has been very good. We had a few small changes made and the company was ALWAYS quick to respond and very accurate with their changes.
Highly recommend their work.
We wanted to leave a positive review of this product as FME has done a great job with this extension. We are very pleased, and our customers started using it right away. Very nice. We had a small conflict with another extension on our site and the FME team were quick to diagnose and fix the issue. Thanks!