Faqs

General Questions

  • Do you offer affiliate program?

    Answer
    Yes, we are in a process of introducing our affiliate plan.

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  • Are your extensions compatible with Magento 1.8 version ?

    Answer
    Yes! Our all themes and extension are fully compatible with latest magento versions 1.8 onward!

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  • What type of services do you provide?

    Answer
    We offer wide array of services to serve your needs. We can develop custom solutions, install, migrate and design web store from scratch. See our services page for more details.

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Extensions

  • Why should i buy your item, what makes it distinguishing?

    Answer
    Because our extensions/plugins and templates have more than required functionality already built-in. We do not split one module into multiple modules for the sake of profit. We offer full functionality at best price tag.

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Product Inquiries & Refunds

  • Do you offer documentation for your products?

    Answer
    Yes, we offer extensive product details, tutorials, screenshots and articles. Visit our blog for more information.

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  • How do i get my product when i purchase it?

    Answer
    When you buy any plugin or theme, you will get a download link in your account. Click on it to download your software/template.

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  • Which versions do the modules and templates at FME store support?

    Answer
    Our plugins support all the latest versions but do not forget to check the compatibility on product page.

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Troubleshooting

  • Where can i find or post questions related to your products?

    Answer
    Each product has an FAQ section on product page at the bottom. You can also post questions from product page easily.

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  • How to report any bug?

    Answer
    Create a new ticket on support.fmeextensions.com and our support agents will resolve your issue. Please remember we do not reply to email inquires.

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CUSTOMIZED SOLUTIONS

  • How much do you charge for customization?

    Answer
    We charge $35 per hour.

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  • Can you do customization to my projects, or your module?

    Answer
    Yes, we have experienced developers who can customize our own module/template or your project with integrity, based on the requirements you have.

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  • What type of support or backup do you offer for custom work?

    Answer
    We provide full backup for our custom work, but for new requirements you will be charged accordingly.

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