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Magento 2 FAQ’s + Product Questions Extension – Configuration & Demos | FMEextensions
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version1
2.1.x, 2.2.x, 2.3.x, 2.4.x
version2
2.1.x, 2.2.x, 2.3.x, 2.4.x
Store FAQs + Product Questions

Store FAQs + Product Questions

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Description

Improve customer engagement and conversion rate of your Magento 2 store with Magento 2 FAQs and Product Questions extension. Create an FAQ tab for each product page to answer product specific questions in accordion style. You can also create a dedicated FAQ page to display questions under relevant topics.

  • Display FAQs on product pages
  • Create a dedicated store FAQs page
  • Organize store FAQs according to relevant categories
  • Allow “Ask A Question” button on product page
  • Encourage customers to answer product questions
  • Enable rating & thumbs up/down options
  • Import/export FAQs in CSV
  • Highlight FAQs using static block
  • Approved by Magento Marketplace
  • Features
  • Product Reviews
  • FAQS
  • Related Products
  • Add Faqs to Product Page
  • Ask a Question Form
  • Separate Store FAQs Page
  • Display Faqs Block on any Page
  • Display FAQs in Customer Account
  • Manage Faqs in a Single Grid
  • Enable/Edit User FAQs
  • Reply & Attach FAQs to Specific Products
  • Manage FAQs
  • Faq + Product Questions for Magento 2
  • Import Export FAQs in CSV File
  • Configure SEO Settings
  • Popup/Slider Ask a Question Form
  • Option to Like the FAQs
  • FAQ Rating
  • Email Configurations
  • Enable Google Captcha
Add Faqs to Product Page
Add Faqs to Product Page
Ask a Question Form
Ask a Question Form
Separate Store FAQs Page
Separate Store FAQs Page
Display Faqs Block on any Page
Display Faqs Block on any Page
Display FAQs in Customer Account
Display FAQs in Customer Account
Manage Faqs in a Single Grid
Manage Faqs in a Single Grid
Enable/Edit User FAQs
Enable/Edit User FAQs
Reply & Attach FAQs to Specific Products
Reply & Attach FAQs to Specific Products
Manage FAQs
Manage FAQs
Faq + Product Questions for Magento 2
Faq + Product Questions for Magento 2
Import Export FAQs in CSV File
Import Export FAQs in CSV File
Configure SEO Settings
Configure SEO Settings
Popup/Slider Ask a Question Form
Popup/Slider Ask a Question Form
Option to Like the FAQs
Option to Like the FAQs
FAQ Rating
FAQ Rating
Email Configurations
Email Configurations
Enable Google Captcha
Enable Google Captcha

HOW MAGENTO 2 PRODUCT QUESTIONS BENEFIT YOUR STORE?

Increase conversions with FAQs

Every question a customer makes or searches in FAQs is a lead for you to convert with a satisfactory answer.

Improve customer support

Manage all the downloadable files on a dedicated page and control its distribution with download limits.

Grow store traffic

Helping potential customers with valuable answers elevates your SEO and directs organic traffic to have more leads.

POWERFUL FEATURES OF MAGENTO 2 PRODUCT QUESTIONS EXTENSION

Add FAQs to Product Pages

Visitors turn into customers when they have the full product knowledge and are clear about your store’s policies. If they have doubts or questions of any kind and don’t find satisfactory answers timely and easily, their conversion rate drops significantly.

The Magento 2 product questions module helps you facilitate the customer’s buying process by displaying Frequently Asked Questions right on the product page. It adds an FAQ tab to your product page that displays all the questions that a potential customer can ask with their answers in a well-organized format. This tab acts as a knowledge base customers can refer to if they have any queries regarding the product.

Enable Ask a Question Button

To manage the file download page, this Magento 2 file upload extension lets you add, edit or remove categories on a single grid to classify files in the most relevant section. These categories will then appear as organized files on the “File Download” page.

The Magento 2 ask a question feature helps you gain valuable insights into customer’s preferences and concerns. This further enriches your FAQs and helps you cater to customers accordingly.

Create a Separate Magento 2 FAQ Page

Remember, it’s as much about helping customers easily find the question they are looking for as it is about answering as many possible questions as possible.

Organize all your Magento 2 product questions and FAQs by listing them on a dedicated page under their relevant categories/topics. This ensures easy navigation as customers can directly jump to the topic or category his question may fall under. From settings, you can manage the number of FAQs you wish to show on the page.

Allow Store Visitors to Answer FAQs

Allow your store visitors to provide additional info to an FAQ. They can share their personal experience, elaborate on the provided answer, give tips and provide feedback via a simple form. Admin can approve or disapprove the answer from the backend.

  • Enable/disable “Add Answer” button for customers
  • Review answers posted by customers before they appear on frontend

Enable FAQ Rating, Like/Dislike Feature

Increase user engagement on FAQs by allowing customers to rate and like or dislike an answer. It generates trust among customers by telling them how many customers have liked a particular answer. If you don't need this feature, you can also disable it from the backend.

Highlight FAQs on Any Page Via FAQ Block

Apart from FAQ tabs on product pages and a dedicated FAQ page, you can bring the most popular Magento 2 product questions into the limelight by placing them anywhere on any page of your store as a widget. This gives customers a fast and easy access to FAQs no matter what page of your store they are on.

Display FAQ Topics

You can choose to display specific FAQs topics on a static block.

Enable FAQs Search

Search block allows customers to find the answer to any question they are searching for by entering a few words.

Email Notifications For Admins & Customers

Enable email notifications so that you or the customers never miss a question or answer. Using this Magento 2 product questions extension, you and the customer get email notification when a customer asks a question on your website or when you answer a question for the customer.

  • Email notifications for admin when new question is posted
  • Email notification for customers when his question is answered

Display FAQs in 'My Account' Page

You can show the following FAQs information in customer's 'My Account' section.

  • All questions posted by him
  • All answers posted by him

FAQs Filters for Admin

Filter settings help you view FAQ from the back end according to your preferences. You can enable these 3 filters.

View by FAQs

See all your FAQs on the grid without any sorting or categorization.

View by Products

See all your FAQs related to your specific products, you can change the filter to View by Products.

View by Categories/Topics

See all your FAQs related to specific topics under categories.

FAQs Filters For Customers

To further help your customers easily find answers, you can enable filters for Date and Ratings of FAQs on your product pages. This shows your customers the most helpful and the most recent FAQs.

Frequently Asked Questions