[FIXED]: There Has Been An Error Processing Your Request | Magento 2.4

[FIXED]: There Has Been An Error Processing Your Request | Magento 2.4

When working with Magento 2, you are likely to come across various errors such as the 502 Bad Gateway. These errors don’t necessarily indicate problems with the problem itself. Instead, they usually arise from configuration errors, server problems, third-party extensions, and even custom code development.

Read More: How to Fix Magento 2 502 Bad Gateway Error

It is why we recommend using only an experienced Magento development company for all your Magento requirements. Speaking of errors, one error that you may come across when using Magento is “there has been an error processing your request”. It is shown in the figure below.

there has been an error processing your request

Let’s find out what this error means, what are its possible causes, and how to fix it.

What Does the “There has Been an Error Processing your Request Magento 2” Error Mean?

There has been an error processing your request.

Exception printing is disabled by default for security reasons.

Error log record number: 5648796736

This error notification warns that something is wrong with Magento 2 that is preventing it from operating properly. The error usually occurs when installing/updating Magento 2 theme or extension or upgrading to Magento 2.3 or 2.4.

Possible Causes of the Error

More than one reason can lead to this error. Some of the possible causes are the following:

File Permission Issues

If Magento 2 does not have the necessary permissions to access your files or the required ownership, it cannot function properly. To know more about file permissions in Magento, refer to our article on "[Fixed] Magento 2: You Don't Have Permission to Access / on this Server”.

Cache Problems

Cache speeds up your site’s performance. Depending on the store size, the cache file might be quite large. This file can be corrupted due to various reasons, leading to the above error.

Database Connectivity Problem

If Magento 2 cannot access your database, it cannot carry out any operations. Based on our experience, store admins often enter the wrong credentials, leading to a breakdown in database connectivity. Other than that, the network problems are the most likely cause of database issues.

Custom Development

If you have done a lot of custom development, chances are that the code is conflicting with one another. In that case, Magento’s functionality will come to a halt.

Miscellaneous Reasons

  • Installing new Magento 2 theme or extension
  • Updating Magento 2 or extension
  • Setting configuration
  • Server memory overload

How To Fix “There Has Been An Error Processing Your Request” in Magento 2?

There are multiple ways to fix this error.

1. Enable Exception Printing

Enable exception printing errors in order to fix this error. The Error log record number: 5648796736 as can be seen in the notification error above can be checked by going to /var/log (this is where error log files are generated in Magento 2).

To fix the error, navigate to folder /pub/errors. Find the file local.xml.sample and rename it to local.xml in the same folder. Make sure you are in developer mode. You can switch to developer mode using the following command.

	php bin/magento deploy:mode:set developer
Quick Info: How to Set Magento 2 Developer Mode

2. Clear Magento 2 Cache

Now, Clear Magento 2 Cache
  • Go to the Admin Panel > System > Cache Management
  • Click the Flush Cache button on right top.

You can easily resolve the “Magento there has been an error processing your request error” with this tutorial. This solution works for all Magento versions (2.3.x, 2.4.x). To check your Magento 2 version, click here.

3. Disable Modules

If you are encountering the above error after updating a module or installing a new one, try disabling it. If the issue is resolved, it means that the module is incompatible with your store.


This concludes our article on how to fix the “Magento there has been an error processing your request” error. If you need any help, then contact our support team for an instant fix.

Related Posts: