How to Cancel a Shipment in Magento 2?

How to Cancel a Shipment in Magento 2?
Customers can request a shipment cancellation and you should know how to comply. It takes just a few easy steps to cancel a shipment, provided the carrier allows cancellations. A shipment can be canceled before it is dispatched to a carrier. You can do so by opening the order and going to the shipment option. Once a shipment is canceled, it can’t be undone. Some carriers, however, don’t allow or limit cancellations after booking. For example, UPS requires you to wait 24 hours before you can cancel a shipment after booking.
 Have a Look at our Magento 2 Shipping Restrictions Extension

Steps to Cancel a Shipment in Magento 2

  • On the Admin sidebar, go to Sales -> Orders.
  • Find the order that you want to cancel in the grid.
  • In the Action column, choose View.
  • In the left panel, choose Shipments.
  • If the shipment can be canceled, Cancel Shipment appears as an option in the top button bar. You won’t see this option if the carrier does not support cancellation.
  • Click Cancel Shipment.
  • When prompted to confirm, click OK.
Upon confirming cancellation, the status of the shipment changes to Cancelled. That’s how easy it is to cancel a shipment in Magento 2. Still, if you have any questions, feel free to contact our Support team. Other Articles You Might be Interested in: