After the reading, you may be wondering why a store admin would want to login as a customer. Well, there are several reasons.
Why a Store Admin Should Login in as a Customer?
At times, you would want to explore the store from a customer’s perspective. In other words, how they perceive the store after logging in. The reason you want to know is whether they are experiencing any issues or how to improve their online shopping experience.
For instance, a customer may be experiencing a specific issue which they are unable to communicate to the support team. After all, customers lack the technical know-how and are only focused on completing their purchase. Your Magento development experts can easily login as a customer to identify the issue and work on a fix.
At times, customers raise a ticket but take too long to respond. Obviously, you would need their credentials to check out the issue before applying a fix. Rather than let the issue go on, your store admins can login as the customer and carry out the necessary fix. This saves time and reduces burden on the support team.
In short, Magento 2 login as a customer allows you to:
- To view the store with customer’s eyes
- To assist customers with their shopping process
- To reduce support time by avoiding credentials request
Login As Customer
Magento 2 Login as Customer extension: Assist customers by logging into their accounts without credentials, easing the checkout process.
How to Enable Login as Customer in Magento 2.4?
In Magento, the login as customer feature has been made available in version 2.4 and onwards. So if you are using one of the latest versions, you can enable this feature by logging into your admin panel and going to Stores -> Settings -> Configuration -> Customers -> Login as Customer. Now change the ‘Enable Extension’ option to Yes.
To allow admins to use this feature, customers will also have to enable the Allow remote shopping assistance from their Dashboard:
Use the Ready-Made Extension to Login as Customer in Magento 2
In case you are using an older Magento version where this feature is not available, you can still add it to your store by using our Magento 2 Login as Customer Extension. The extension allows you to login as customer in a single click from multiple pages. Let’s briefly discuss some distinguishing features of the extension.
1. Enable the Feature on Multiple Grids
The extension makes it super easy for admins to access customer’s account. You can choose to display the login as customer option on multiple pages including customer grid, order grid, invoice grid, shipment grid, credit memo grid, customer view page, order detail page, etc.
2. Track the Admin’s Activity in Customer’s Accounts
The extension tracks every single login as customer attempt with the date & time, admin and customer names, emails and customer ID. This log is important especially if your store is managed by more than 1 admin.
3. Access Customer’s Account Directly from Customers or Orders Grid
The 'Login as Customer' button is available in every customer and order profile in the backend zone of your store. Open the profile, click the button and you will be directed right to the account dashboard.
This extension is a useful tool to practically put yourself in customer’s shoes and make a great user experience on your store.
If you have any question regarding the extension, don’t hesitate to contact us. If you want to buy it, click here. For a live demo, click here.
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