Store Faqs + Product Questions for Magento® 2 (1.2.14)

Magento 2 FAQs + Product Questions extension helps you keep your customers engaged by showing all the relevant answers to the most popular questions asked on your store. This extension allows you to create unlimited FAQs to address all the concerns of your customers in an elegantly designed FAQs log in accordion style. Display product related FAQs on product pages with “ask a question” button to let customers ask new questions. List store related FAQs on dedicated store FAQs page and organize them in categories.
  • Key Features

    • Display FAQs On Product Pages
    • Dedicated Store FAQs Page
    • Organize Store FAQs Under Different Categories Like Shipping, Refund Policy Etc
    • Allow “Ask A Question” Button on Product Page
    • Option to Allow Customers to Answer Existing Product FAQs
    • Enable Rating, Thumbs Up/Down Options for Customers
    • Import/Export FAQs With A CSV File
    • Highlight FAQs Using Static Block

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  • Free Lifetime Support

    Free Lifetime Support

  • 45 Days Moneyback Guarantee

    45 Days Moneyback Guarantee

  • Free Lifetime Upgrades

    Free Lifetime Upgrades

  • Meet Magento Standards

    Meet Magento Standards

  • 100% Open Source

    100% Open

  • 2 minutes Installation

    2 minutes Installation


Powerful Features of Magento 2 Product Questions Extension

  • Product related Questions

    Display relevant questions with answers on product pages to help customers get the idea what they are not getting in a product description.

  • Dedicated FAQs page

    Write helpful answers to all the common questions and post them on a dedicated page to assist customers in finding answers relevant to their queries.

  • Asking Questions

    Enable ‘Ask a Question’ option to let the customers ask anything about a product right on the page. It removes the hindrance for customers to communicate.

  • Display FAQs Block

    Highlight the most common topics of FAQs anywhere on the website with the help of an attractive block. You can select topics and position on the page for the block.

  • Import/Export FAQs

    Import FAQs from another source to quickly setup a dedicated page. Export FAQs option is available to let you have a backup or use the data somewhere else.

  • Accordion Style View

    Enable accordion view for FAQs that minimizes the rest of the questions and allow users to focus on their required one.

Add FAQs to Product Pages

Magento 2 FAQs + Product Questions extension adds Frequently Asked Questions (FAQs) in a separate FAQs Tab on your product pages. This helps address the most common concerns new customers have through valid answers.

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Enable Ask a Question Button

Allow your customers to ask a new question from product page to get clarification on matter which has not already been addressed in FAQs section. The merchants can review the question and post it on product page FAQs for future customers. The customers can choose to keep the question private to restrict admin from posting his question as FAQ.

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To organize all your store related FAQs, you can list them on a dedicated page under their relevant categories/topics. This facilitates easy navigation for customers who seek answers to common questions. From settings, you can manage the number FAQs you wish to show on the page.

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Display FAQs in Accordion Style

To display your FAQs log in an attractive and easy to use format, you can enable Accordion Style presentation so each FAQ is neatly separated and understandable.

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Allow Existing Customers to Answer FAQs

You can enable Customer Answers feature to encourage your customers to interact with your store and post helpful information about your products. From the backend, you can approve answer posted by customers.

  • Enable / Disable “Add Answer” button for customers
  • Review answers posted by customers before they appear on Frontend
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Enable FAQs Rating, Like/Dislike Feature

FAQs Rating, Like/Dislike feature helps engender trust within your customers by showing merchant neutrality on FAQs. You can also disable this feature from backend.

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To bring the most popular FAQs into the limelight, you can add on them on FAQs Block and position it on any page of your website.

  • Display FAQs Topic

    You can choose to display specific FAQs topics on static block.

  • Enable FAQs Search

    Search block allows customers to find answer to any question they are searching for by entering a few words.

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Email notifications to keep you and the customers informed

Keep yourself and your customers alert when a question is posted or answered. Product Questions extension allows you to enable email notification when a customer asks a question on your website or when you answer a question for a customer.

  • Email notifications for admin when new question is posted
  • Email notification for customers when his question is answered
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Display FAQs in My Account Page

You can show following FAQs information in “My Account” section,

  • Show All Questions Posted by User
  • Show All Answers Posted by User
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FAQs Filters for Admin

Filter settings helps you view FAQ from the back end according to your preferences. You can enable these 3 filters.

  • View by FAQs

    See all your FAQs on the grid without any sorting or categorization.

  • View by Products

    See all your FAQs related to your specific products, you can change the filter to View by Products.

  • View by Categories/Topics

    See all your FAQs related to specific topics under categories.

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FAQs Filters For Customers

To further help your customers easily find answers, you can enable filters for Date and Ratings of FAQs on your product pages. This shows your customers the most helpful and the most recent FAQs.

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Merchant Benefits

Posting the Frequently Asked Questions with detailed answers once on your business website sets you free from replying customers asking the same thing over and again. The Product Questions and FAQs extension helps you easily create a question answer section along with the following additional benefits.

  • It boosts conversion and revenue by facilitating customers to find answers right on the product page with relevant FAQs.
  • An SEO friendly and dedicated FAQs page ensures maximum exposure in prominent search engines and drives you more traffic.
  • Allowing customers to ask anything that is not covered in the FAQs encourages them to connect with you and gives you the opportunity to convert them.

Customer Benefits

For customers, the FAQs page is a helpful guide to browse different topics and questions without bothering your sales and support team. They feel free to know about your products and business. Following are some of the benefits they enjoy after the addition of FAQs section on your website.

  • With relevant questions, customers can find more aspects of the products that are missing in the description which may help them to take a purchase decision quickly.
  • They can ask a question about anything if the answers are not satisfactory or they have a completely unique query than others.
  • The search box for tags, topics, and FAQs enable them to find a question by entering a few words of their query.

Related Extensions

Product Questions

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Reviews & Ratings (7)
  • Excellent Plugin 5 Stars

    quote I tried several different FAQs extensions and this is by far the simpler and easiest to display FAQs anywhere in website. quote

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    by: Ricky on 7/27/2018
  • Works great & outstanding support

    quote The extension works exactly what I was looking for but I had a few minor issues. FME support was extremely responsive and had them resolved right away. quote

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    by: Bisht007 on 7/6/2018
  • Couldn't have asked for more

    quote Everyone wants more sales and this extension is another one of that helps you achieve more sales. I've leanrt that customer satisfaction can lead to greater sales and adding a FAQ page does help a lot! quote

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    by: Venkatt on 7/4/2018
  • Exactly what we were looking for

    quote This is great Plugin if you want to display all your FAQs on one page. I was having a minor problem but support team fixed the issue in no time. quote

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    by: Dani on 6/20/2018
  • Self Service

    quote This functionality has proved to be a very good investment for our web shop. New users are able to get answers very fast from existing FAQs quote

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    by: Martin on 8/17/2017
  • Brilliant!

    quote This is an amazing Product Questions extension. The settings were very easy to understand and all the features are quite useful. Love the simplicity and the intuitive settings that it brings. quote

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    by: Barnett on 2/23/2017
  • Perfect for my requirements

    quote I already had a Magento 1 FAQs extension installed and was looking to shift to a Magento 2 version. The best thing was I imported all the previous questions with ease. Highly recommended! quote

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    by: Lislie on 1/3/2017

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