Magento Help Desk
Issues pop up, either because of some technical errors or due to less knowledge of operating the products/services you are providing to your customers. The traditional customer support system is a very old procedure to follow up and to kill this traditional process of providing support to your products/services users, our expert developers has developed a latest yet very supportive Magento extension for all Magento store owners. The Professional Help Desk Magento extension is a pack of functionalities which are extremely useful for store owners and for the clients looking for the help. It allows the store owner to moderate the customer interaction and satisfaction level on their E-commerce store and takes your HelpDesk and customers support to a next level beyond the traditional ticketing system.
FME Magento Help Desk Extension is fully equipped ticketing support system for Magento. As support has become the most important factor for successful e-commerce stores and Magento is on the top of the list in of ecommerce platforms and FME's professional Help Desk is the perfect solution to remove the headache of yours as it tracks tickets on Sales, Support, and also efficient enough to help someone find the right information.
The extension is not only to support he back-end but the Site visitors/registered users can post the support tickets for the site owners to get the resolve. Based on a support threading system, site visitors and site owners can interact to resolve any issue quickly with the help of this particular extension.
Following are the key features of the Professional Help Desk Extension:
- ☞ Tickets Management
- ☞ Departments Management
- ☞ Ticket Statuses Management
- ☞ Ticket Priorities Management
- ☞ Templates Management
- ☞ Department Stats
- ☞ Configuration Management