Magento 2How To GuideMarch 26, 2021

How to Configure Order Comments in Magento 2?

How to Configure Order Comments in Magento 2?

The importance of comments can’t be ignored in a website. Whether it’s a service registration form, a checkout form or a contact form, customers should be able to convey any additional information to the admin of the website.

Magento 2 order comments allow customers to add any specific details to a specific order. They allow store admins to take into account the specific requirements while fulfilling the order. These comments are displayed on the frontend with order summary and in the order confirmation email as well as on the backend order view.

The default Magento 2 allows store admins to configure order comments and choose the template and sender of the order comments email. It can also be emailed to multiple recipients who are supposed to manage orders.

Quick Note: Don't Forget to Check our Magento 2 Order Comments Extension

Process to Configure Order Comments in Magento 2

  • Login to Magento 2 admin panel
  • Go to Stores -> Settings -> Configuration
  • Scroll down and select Sales Emails and Under Sales
  • Expand the Order Comments section
configure order comments in magento 2

Now, you can configure the following options.

Enabled: By default, it is set to ‘Yes’ which means that the order comment email will be sent to customers after they have placed the order.

Order Comment Email Sender: Select the person from whom you want to send the email.

Order Comment Email Template: Choose the email template based on your requirements.

Order Comment Email Template for Guests: Select the email template for customers who have not created an account on your store.

Send Order Comment Email Copy To: Enter comma separated email addresses to whom you want to send a copy of the order comment email.

Send Order Comments Email Copy Method: Select either Bcc (Blind carbon copy) or separate email copy. This will send either a copy of the email or a separate email.

Click Save Config.

This will do the work.

Quick Note: If you're looking to allow customers to add order comments on the checkout page then check out this tutorial.

Any queries/comments regarding the post will be appreciated and we will be happy to help.

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