Faqs + Product Questions (2.4.0)
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Powerful Features of Magento Product Questions Extension
Product FAQs Tab
A product tab for frequently asked questions is shown on every product page to post FAQs related to that particular product only.
Separate FAQs Page
A separate FAQs page is created to accommodate general FAQs related to shipping, payment, pricing, etc. posted under different categories
Ask a Question Button
Captcha enabled “Ask a Question” form is included on each product and dedicated FAQs page for quick inquiries.
The Block containing search bar & selected topics of FAQs set by the admin can be displayed anywhere on the website.
Accordion style & 5 Themes
The FAQs are displayed in accordion style to make them look attractive on your web pages. 5 Themes options are available for admin to select for FAQ page.
FAQ Rating, Like & Reply
Customers can rate, like and reply on the questions posted by other customers.
Achieve Impressive Conversions Rate with Magento Product FAQs
Each Product can have specific Questions / Answers section assigned to it in the FAQ tab. Admin can make changes and add, edit or delete entries anytime. It allows customers to remain on the website instead of being misled on other pages.
The site admin can create personalized product FAQ tab heading through customization options from the back office.
While creating FAQs you can choose the style and appearance of the form on how it should appear on frontend like for example you can use Magento FAQ Accordion style
Dedicated FAQ Page
Magento Product Question extension also creates a separate page to accommodate FAQs which are not related to specific products like shipping, payment and other general FAQs
The admin can select from 5 unique themes for the main page of all the FAQs.
The FAQs can be divided in to specific topics and categories for direct navigation
Search box can be enabled from the back end in search block to look for particular questions
Order / Position
The admin can select the order of the questions depending on rankings and position them accordingly
Add Read more Link
Manage Short/long description by adding “ Read More “ link in FAQs
Let Customer Ask a Question
Magento Ask a Question extension enables customers to ask questions from products and FAQs page.
Slide or Popup Display
Admin can configure inquiry form to be opened in a sliding manner or in a popup
The”ask a question” form can be attached with captcha verification to improve security.
Configure whether only registered customers can make an inquiry or anyone is allowed
Get email alert when a customer post a question as well as well send email alert to customer when merchant replies to that question
Email To Moderator
Email notification for moderators to when a new question is asked by customer. The moderator can review question and approve it with suitable reply from backend.
Email To client
Email notifications for the client can be enabled/disabled from the back end. When a reply is made to customer inquiry, notification email is sent to the client once the feature is enabled.
Edit Email Subject
Email subject can be customized with personalized content before sending notification to the client and moderator.
Select Email Template
Only one default email notification templates is added in Magento Product Questions Extension.
FAQs Rating, Like, Unlike & Reply
Get the information from customers whether the solution / answer provided for questions is helpful for the customers or not. Merchants can improve low ratings of FAQs as well.
Admin can manage permissions for ratings. Topics and questions can be sorted by the highest rated ones.
Customers can like and unlike questions. When a question is liked, notification is simultaneity sent to the admin
Site admin can post answers in reply on the page for Customers can also reply to any question in which case a thread is maintained
Show FAQs throughout the website using FAQs block feature
- Magento Block for frequently asked questions can be placed anywhere on your website
- Magento search for FAQs is supported
- Define maximum FAQ limit for a block
Here are some other features of FAQ + Product Questions Magento Extension
- Ask a Question link is placed at a very convenient location that is just besides the product.
- Each FAQ Topic has its own page, hence has its own configuration panel such as Meta information, URL identifier etc.
- Display FAQ topic on the landing page or only in FAQ block
- Add any question/topic to any product page or on FAQ landing page
- Customers can ask quick questions from product pages
- Set default topic/question when a visitor lands on FAQ page
- Multi- style inquiry form
- Advance SEO features embedded
- Limit number of FAQs on landing/product page
- Manage admin approval for publishing customers’ comments
Here are the reasons why this extension is beneficial for merchants
- By providing better understanding about products to customers, more sales are triggered with reduced bounce rate and greater customer retention.
- With advance SEO settings for FAQs and product questions, your website receives more traffic from search engines and other channels.
- You can post custom questions to provide exposure for specific product in order to invite customers into buying them.
Here are the reasons why this extension is beneficial for customers
- With more detailed insight on the each product, customers get acquainted with the product they wish to desire faster
- Email notifications are sent to customers to keep them informed about the replies on their questions.
- FAQ + Product question extension provides advance search feature to let customers easily find the information they are looking for.
Reviews & Ratings (14)
Great thank you!
works fine here on website - epuffstore.com/vapedynamics-laguna-vaporizer.htmlRead moreRead less
The extension works exactly has it is described and when you need custom work done it is a great price for hourly work. Also the amount of support i got was brilliant. Quick, friendly and they give you as much detail as you want. Would Recommend this extension to anyone.
Source: Magento ConnectRead moreRead less
Went above and beyond my expectations.
Seriously, the best customer service and support I have dealt with...I had a couple custom plugins I am running that cause some compatibility issues but FME got me up an running very quickly. I also had another customization request which they didn't have to accommodate but they got me pointed in the right direction - Besides their excellent customer service the plugin works exactly like it should - SO EASY
Source: Magento ConnectRead moreRead less
Works well, outstanding support
The extension works exactly as expected. I had a few minor issues but their support was extremely responsive and had them resolved the next day.
I also needed a slight modification to the way I used the extension which they offered to do for 1hr labor and it was well worth it. They were very accommodating to helping me customize the function I needed. I was in regular contact with them for like 10 straight days. Again, they were very consistent with following up to every request. Very good people.
Source: Magento ConnectRead moreRead less
Great product, great service
love the module and installation service is well worth the price.
Thanks!Read moreRead less
Couldn't have asked for more
Perfect extension for Product Questions. Gives you more functionality than alot of others in the market. Glad i made the purchase. Keep it up guys
Read moreRead less
I found adapting it to my theme pretty easy in the end.
Has a nice feature in the admin of being able to add the same question and answer to multiple products. Which is a really good feature.Read moreRead less
love the new version
i can choose from 4 themes to display FAQs and Product Questions and have the option to do have Product Questions open on a new page or a popup. Couldn't have asked for more.Read moreRead less
I am an existing customer and they let me have the new version 2.0 and i must say WOW. new features like Replies, ratings, Was it helpful, new page for all Questions (controlled through the settings) are super featuresRead moreRead less
nice extensoon a must have
Every one wants more sales. this is another one of those modules that help you achieve more sales. I've leant that customer satisfaction can lead to greater sales and this really helpsRead moreRead less
nice and easy
Helps me satisfy clients and gain new customers at the same time. The Faq section that comes with this extension is a great addition and none others have it like this. Very well priced may i add!Read moreRead less
Would be great if you guys added a link from the Top
Using this extension and working great. Has helped in the Customer Satisfaction department. New customers can easily see the questions asked by Existing customer and be satifiedRead moreRead less