Frequently asked questions significantly reduce customers’ enquiries and let them find their answers by themselves. Customers would not have to exhaust their time and themselves by going through the process of mailing you the questions and then waiting for an answer.

FME’s FAQs + Product Questions extension makes it possible for you to arrange a complete self-service management solution on your website. It allows you to create a compelling FAQ knowledge base according to your needs. It doesn’t stop here but also provides an option that your website visitors can ask you any question through an e-mail if they do not find their relevant answers.

FAQs + Product Questions extension is equipped with lot of additional features. Create categories of your choice from the backend and add FAQs to these categories smoothly.

Another valuable feature with this extension is that unlimited number of FAQs can be added to these categories providing more knowledge about products and services and minimizing customers concerns. This extension is especially more preferable for those websites that have lot of FAQs and aims to keep the website user-friendly and give the best service.

Overview:

FRONT END DISPLAY

FAQs Categories:

FAQs + Product Questions extension has been equipped with additional features to provide a better service to its users. Create categories of your choice from the backend and add FAQs to these categories smoothly. Another valuable feature with this extension is that unlimited number of FAQs can be added to these categories providing more knowledge about products and services and minimizing customers concerns. This extension is especially more preferable for those websites who have a lot of FAQs and aims to keep the website user-friendly and give the best service.

FAQs:

The Front End of the Magento FAQ Extension is equipped with various frequently asked questions, and answers to those questions which generally arise among your website viewers. All you have to do is click on the question and the answer will be exhibited.

FAQs Left/Right Nav:

The front end show-cases the FAQ categories that have been created to help your customers to search for questions more conveniently. They only have to click on the category and the questions that have been added to the category will be displayed. Click on any of those questions and it will exhibit the answer to that question. You can add as many categories as you want. A view all topics link can also be added to the navigation tab. Also, you can search different FAQs in the search tab added to the navigation section.

Product Questions:

An exciting new feature “Product FAQs” which enables your customers to visit the page and, just by a simple click on the Ask Question tab, they can post any question to you. Customers can now jump to specific product to find answers to their questions instead of searching in a long list of FAQs. This will also ensure that customers are getting right service at right place. To keep the website safe from spamming a Security Code has also been deployed which has to be stated before submitting a question.

MANAGE FAQ TOPICS

FAQs Topics Grid:

• Shows the FAQ Id, Title, Identifier, Order, Status and a link to Edit the FAQs
• Change Status or delete by selecting from the grid and selecting the Action

Export to CSV:

• You can Export the FAQs to a CSV or XML file
• Select the type of file you would like to Save As and Click on Export

Add FAQs Topics:

• Title
• SEO URL identifier
• Store Views
• Status
• Show Order

MANAGE FAQs

FAQs Grid:

• Shows the FAQs Id, Title, Topic, Question Type, Status and a link to Edit the FAQs
• Change Status or delete by selecting from the grid and selecting the Action

Export to CSV:

• You can Export the FAQs to a CSV or XML file
• Select the type of file you would like to Save As and Click on Export

Add FAQs Topics:

• Question
• Status
• Question Type
• Add in Topic
• Answer (WYSIWYG)

Apply to Products:

The FAQs that have been added from the Add FAQs page can be applied to products by selecting them from the list given on the Apply to Products Page. Those FAQs will be displayed on the Product Detail Page in order to categorize the FAQs.

CONFIGURATIONS

General Settings:

• Maximum Number of topics displayed in block can be defined by editing the text field
• Enable Product Related FAQs by editing the text field

Email Options:

• Set the Send E-mails to option by editing the text field
• Define the Email Sender option by editing the text field e.g. Customer etc.

Support:

• Set the Email Template(sent to customer) by editing the text field
• Set the Email Template(sent to admin) by editing the text field

FAQs Page Settings:

• Define the Page Title by editing the text field e.g. ‘FAQs’
• Set the SEF URL Identifier just by editing the text field e.g. ‘FAQs’
• State the META Keywords by editing the text field e.g. ‘FAQs’
• State the META Description by editing the text field

Search Engine Optimization:

• Set the URL suffix (e.g. “.html”)

CONFIGURABLE FEATURES

• Easy to install, just copy and run
• Easy to use, easy to manage, easy to customize
• Support jQuery effect on front end
• Your service and support facilities can be transformed into a far more powerful and effective force
• Improve your customer’s communication
• SEO-friendly URLs
• Separated HTML/CSS, W3C validated

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