FAQs or frequently asked questions are an effective way to improve customer experience and reduce customer related enquiries. FAQs allow your customers to self-serve themselves by getting answers to their questions on your website without having to contact you.

FME's Advance FAQ Management v2 provides easy to manage FAQ module that enables you to create Categories/Topics for FAQ from the backend and then create FAQ under those topics. Extensive configuration options have been provided so that you can customise the behaviour and look of FAQ according to your needs.

You can create FAQ topics in a very convenient way from the backend after which questions and their answers can be created and assigned to those topics. There are separate options in the backend to create and manage FAQ topics, questions and answers, and configuration. You will find five pre-defined beautiful themes for front-end with this version which can be set out from the backend configuration. Besides this, more features are added in this version to make your FAQ much efficient and easily manageable. Within a topic you can set out order/position of questions as you would like, set which question to automatically be opened within a topic on main page in case Accordion is enabled, and also enable or disable Accordion. You can set which topics and how many questions under those topics should appear on main page in which case remaining can be viewed by a read more link or “View all topics” link from the FAQ block. This extension is a comprehensive and efficient solution for your store to host FAQ.

Multi Store FAQs Topics / Categories / Section/

• Create Topic/Categories to Manage FAQs properly. Disable when needed
• Order Topics so the most frequent ones are on the top
• Each Topic has it own page, enter the url identifier you would like
• Have this Topic displayed on the Main Page or only on the FAQ block.

FAQs

• Select an FAQ to be shown on FAQ page or not
• Order the FAQs as you would like
• Would you like to have a specific question open by default, you can do it
• Meta Info for Faqs page + set the url
• Display all or select topics on the home page
• You can set the number of FAQ to display under a Topic on Home page
• Enable/Disable Read More
• Enable/Disable Accordian
• Select from up to 5 Themes for the Front End

FAQ Ratings

• You can Enable/Disable ratings
• Let only registered, all, or None to rate

FAQ Block Settings

• Enable / Disable FAQ Block
• Enable / Disable FAQ Search
• Enter the maximum number of Topics you would like displayed here

Other Features

• No additional Javascript added. Magento default Protype Javascript library used
• SEO-friendly URLs
• Separated HTML/CSS, W3C validated
• Open Source
• Easy to customize
• Easy to install, easy to upgrade, just copy to use
• Comes with Install and User Guide

Overview:

FRONT END DISPLAY

FAQs Categories / Topics:

Advance FAQ Management has additional features to provide a better service to its users. In this extension you can create different categories from the back end. Then different FAQs can be added to these categories which help the users to search for questions in a better way. This extension is especially more preferable for those websites who have lot of FAQs.

FAQs:

The Front End of the Magento FAQ Extension has been geared up with different frequently asked questions, and answers to those questions which generally arise among your customers. Simple click on any question and its answer will slide down instantly.

FAQs Left/Right Nav:

Front end displays the FAQ categories that have been created to make the search easier for your customers. Just click on the category and the questions that have been added to the category will be displayed. Click on any of those questions and it will display the answer to that question. Add as many categories as you want. A view all topics link can also be added to the navigation tab. Also, you can search different FAQs in the search tab added to the navigation block.

MANAGE FAQ TOPICS

FAQs Topics Grid:

• Shows the FAQs Id, Identifier, Status and a link to Edit the FAQs
• Change Status or delete by selecting from the grid and selecting the Action

Export to CSV:

• You can Export the FAQ Topics to a CSV or XML file
• Select the type of file you would like to Save As and Click on Export

Add FAQs Topics:

• Title
• SEF URL identifier
• Store View
• Status

MANAGE FAQs

FAQs Grid:

• Shows the FAQs Id, Title, Topic, Status and a link to Edit FAQs
• Change Status or delete by selecting from the grid and selecting the action

Export to CSV:

• You can Export the FAQs to a CSV or XML file
• Select the type of file you would like to Save As and Click on Export

Add FAQs:

• Question
• Status
• Add in Topic
• Answer (WYSIWIG)

CONFIGURATIONS

General Settings:

• Define the Maximum Number of topics displayed in the block by editing the text bar

FAQ Page Settings:

• Set the Page Title by just editing the text field e.g. ‘FAQs’
• Define the SEF URL Identifier by editing the text field e.g. 'FAQs'
• State the META Keywords by editing the text field e.g. 'FAQs'
• Give a META Description by editing the text field

Search Engine Optimization:

• Set the URL suffix (e.g., .html)

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